-Actively solicits new business opportunities through prospecting
new customers (including groups, travel managers, travel agents and
consumers). Uses network channels to open doors to new customers.
Seeks methods to penetrate key business activities within the
marketplace and finds profitable ways to bring this business to the
hotel. Researches information on market and trends and the clients
supporting those markets locally.
-Actively participates in industry related organizations. Attends
trade shows, community events and industry meetings to develop
business. Participates in Sales blitzes. Makes onsite and field
presentations to prospective clients.Participates in pre-convention
meetings, training and other sales-related meetings as
-Develops long-term relationships with clients or potential clients
by maintaining consistent verbal and written communications and
providing good customer service.
-Analyzes requirements of business opportunities. Researches and
maintains knowledge of market trends, competition and customers.
Responds to RFP's. Outlines available hotel space and facilities.
Quotes prices. Meets with clients and hotel department managers to
plan function details, space requirements, food service and decor.
Prepares correspondence to customers, internal booking reports and
-Maintains detailed information about clients/prospective clients
and enters data into property's computer systems.
-Attends Business Review Meetings. Researches new companies.
Travels to meet clients out of state. Creates and implements direct
mailing campaigns. Attends training. Makes presentations.
-Conducts familiarization trips. Participate in local community to
Qualifications (relevant experience, education and training):
-High school diploma or general education degree (GED), or
equivalent combination of education and experience. Bachelor's
degree in Hospitality desired.
-Two or more years of related hotel group sales experience.
Experience selling to various assigned markets desired (i.e.
Corporate, Education, Association, SMERF).
-Possess solid knowledge of hotel service standards, guest
relations and etiquette. Ability and experience in successfully
selling and working in a high volume, time sensitive
-Ability to learn, follow and maintain effective sale processes
designed to attain maximum revenue while ensuring adherence to
established operating criteria.
-Completes all required training as scheduled
-Strong knowledge of sales techniques with strong skills and
ability to negotiate and close sales.
-Requires ability to determine needs of customers and persuasively
present sales options through verbal face-to-face and telephone
interactions. Must be able to create and effectively provide sales
presentations and materials to potential customers.
DoubleTree by Hilton Irvine Spectrum is an equal opportunity and
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