Customer Service Representative
Company: OPTIMUM PROFESSIONAL PROPERTY MANAGEMENT INC.
Location: Irvine
Posted on: June 25, 2022
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Job Description:
Job Description Come work with us!! We want you to join our
team, why you ask? Well, we are one of the top places to work in
Orange County. That's right, Optimum has been recognized as one of
OC Top Places to Work for the past 3 years. We offer competitive
salaries, encourage work life balance and a fantastic Company
Culture.We are excited to have you join our dynamic and talented
team. HOW WE INVEST IN YOUWe offer a competitive salary along with
medical, dental, life insurance, 401K match, mileage reimbursement,
paid vacation, paid sick leave and paid holidays. We compensate you
for effectively managing six or more associations, if you desire,
through our portfolio bonus program, along with a portion of all
Management extras. We provide a work life balance by providing flex
time and a generous amount of time off. We are proud of our
on-going training program while encouraging professional growth.
These are just a few ways we invest in YOU!OUR COMMITMENT Our focus
is to elevate industry service standards following our 26-year
service vision. Our vision serves as the framework for our roadmap
and guides every aspect of our business by describing what we need
to accomplish, in order to continue achieving sustainable, quality
growth. We are committed to enhancing our leadership and industry
expertise to become the premier choice in community management. We
are known to provide the best Community Manager support in the
industry! SUMMARY OF DUTIES AND RESPONSIBILITIES This position will
ensure that all our clients and associates requesting maintenance
receive the highest quality of customer service. The representative
should be a team player and have the ability to work in a group or
individually with little direction from their supervisor,
anticipating (and complete) the appropriate steps required to
ensure that due diligence has been achieved. Will be responsible to
provide support and guidance to the Community Association Managers
regarding all maintenance related correspondence and/or demands.
PRIMARY DUTIES AND RESPONSIBILITIES include, but are not limited
to:· Answer incoming maintenance calls (service requests) · Answer
and address e-mails from homeowners, vendors, community managers,
etc.· Issue and generate maintenance work orders; determine whether
maintenance issue is homeowner or HOA responsibility; choose the
appropriate vendor relating to work that needs to be done· Follow
up on open items· Update history for next step· Confirm work
completed · Contact homeowner to advise of work completed · Issue
Gate Remotes/Directories/Parking Stickers/Decals/Permits/Facility
Keys Knowledge, Skills and Experience:· At least 1 year customer
service experience, 2 or more years preferred· Customer service
driven and a motivation to help others· Community Management
experience is preferred but not required · Good 'people skills' for
building relationships with colleagues at all levels· Must be able
to demonstrate organizational skills and the ability to prioritize
in an active team environment with many distractions· Critical
thinking and problem solving skills· Strong organizational, time
management, and communication (both written and verbal) skills·
Proficient in Microsoft Word, Excel and Outlook · Good typing
skills
Keywords: OPTIMUM PROFESSIONAL PROPERTY MANAGEMENT INC., Irvine , Customer Service Representative, Hospitality & Tourism , Irvine, California
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here to apply!
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