Customer Service Representative
Company: First Transit
Location: Irvine
Posted on: May 16, 2022
Job Description:
First things First: Who are we? First Transit Inc. is a leading
provider of public transportation contracting and management
services. For over 60 years, we have supplied precision,
efficiency, innovation, and all-around expertise to both public and
private transportation systems. Today, we operate in 335 locations,
carrying more than 350 million passengers annually throughout the
United States in 39 states, Puerto Rico and Canada. First Transits
Customer Service Representative provides quality customer service
to customers by phone or in person. Performs some or all of the
responsibilities below. Customer Service responsibilities:
- Responds to customer inquiries and problems by providing timely
and accurate information or directing inquiries to supervisor.
- Follows and explains policy and procedure as outlined in
operations and procedures manuals.
- Treats each customer/caller with courtesy, dignity, and respect
privacy.
- Meets or exceeds established performance requirements.
- Enters data with an error of 1% or less for notation of
transportation type, pickup times, appointment times, addresses,
and other information as outlined in operations and procedures
manuals.
- Documents trip authorization according to procedures.
- Remains knowledgeable of all policies and procedure changes.
Experience & Skills required:
- Able to operate a computer
- Complete any training requirements
- Communicate clearly in English
- Able to operate standard telephone system Benefits We offer $17
per hour and benefits including physical and mental health
initiatives, medical/dental/vision, 401(k), and paid
holiday/vacation. Diversity & Inclusion Because we're stronger
together, we aspire to have a culture where all people are First.
We're committed to providing an inclusive and diverse working
environment for everyone every day. Professional Advancement Start
here. Go far. We believe in promoting from within, which means
tremendous opportunities for you, thanks to our strong presence
across North America. In addition, our 18-month Aspiring Manager
Program prepares future leaders at First Transit. Extensive
Training Build skills and knowledge in such areas as safety and
security, injury prevention, technology and equipment, and job
efficiency. Community Service & Impact Go where opportunity meets
community. Our customers are at the heart of everything we do. As
the face of First Transit and First Vehicle Services in your
community, you'll have a positive impact on others. We aspire to
have a culture where all people are First. We strive to attract and
retain a diverse workforce therefore all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability or veteran status. First is also committed to
providing a drug-free workplace. For candidates applying to
positions in San Francisco or Los Angeles California, First will
consider for employment qualified applicants with criminal
histories consistent with the requirements of the San Francisco
Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First
is an equal opportunity employer and by doing so we will sustain
and promote an inclusive culture that supports future growth for
all.
Keywords: First Transit, Irvine , Customer Service Representative, Hospitality & Tourism , Irvine, California
Didn't find what you're looking for? Search again!
Loading more jobs...