Customer Service Representative

Company: EDI Health Group Inc
Location: Irvine
Posted on: May 15, 2022

Job Description:

Since 1989, DentalXChange has earned industry-wide acclaim and recognition for pioneering the web-based dental EDI solutions industry. Today, we have grown to support a current client base of over 80,000 dental healthcare offices, providing frictionless dental care for providers, patients, and payers. Headquartered in Irvine, CA, DentalXChange accounts for more than $90 billion in dental claims every year. Through our clearinghouse and secure web portals, we process nearly 200 million EDI transactions, consisting of more than 60 million dental claims annually. Customer Service Representative Position Summary:As a Customer Service Representative within the customer service team at DentalXChange, you will assist our dental office clients with their questions regarding our products. This includes issues regarding dental claims processing and the credentialing of dentists with state licensing boards. You will provide excellent customer service when answering incoming calls and chats, leaving every dental office client feeling heard, appreciated, and confident you've solved their problem or know what steps to take to get there. This is an on-site position with the hours of 6am to 3pm. Eligible for overtime.What you'll be doing as a Customer Service Representative:Answer incoming calls and chats from dental provider offices to address their questions and provide prompt supportEffectively troubleshoot and manage support issuesEscalate issues effectively and promptly to additional tier level support if necessaryDemonstrate to customers how to utilize DentalXChange products/servicesCreate notes and other documentation to be used by the team based on support-related resolutionsMaintain a high level of product and vendor knowledge Document each phone call in the ticketing systemWhat you'll bring to the team as a Customer Service Representative :1+ years' customer service experience, preferably over the phoneProficient in Office 365 or other Microsoft Office versionHigh level of comfort with using the Internet and PC'sStrong listening, communication, and collaboration capabilitiesDesire to always give excellent customer service and to add to the team in whatever way you possibly canTechnical support/Help Desk experience helpfulPrior call center experience desirableExperience in a dental office also helpfulAA degree preferredWhat we offer:Challenging and rewarding career opportunity with room for growth as we grow! Medical, dental, and vision benefitsPaid time off, including paid company holidays401k matchingHealthcare and dependent care flexible spending accountsFree parkingFriendly co-workers and a positive culturePay range of $17-$20/hour PI177580513

Keywords: EDI Health Group Inc, Irvine , Customer Service Representative, Hospitality & Tourism , Irvine, California