Customer Service Representative
Company: EDI Health Group Inc
Location: Irvine
Posted on: May 15, 2022
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Job Description:
Since 1989, DentalXChange has earned industry-wide acclaim and
recognition for pioneering the web-based dental EDI solutions
industry. Today, we have grown to support a current client base of
over 80,000 dental healthcare offices, providing frictionless
dental care for providers, patients, and payers. Headquartered in
Irvine, CA, DentalXChange accounts for more than $90 billion in
dental claims every year. Through our clearinghouse and secure web
portals, we process nearly 200 million EDI transactions, consisting
of more than 60 million dental claims annually. Customer Service
Representative Position Summary:As a Customer Service
Representative within the customer service team at DentalXChange,
you will assist our dental office clients with their questions
regarding our products. This includes issues regarding dental
claims processing and the credentialing of dentists with state
licensing boards. You will provide excellent customer service when
answering incoming calls and chats, leaving every dental office
client feeling heard, appreciated, and confident you've solved
their problem or know what steps to take to get there. This is an
on-site position with the hours of 6am to 3pm. Eligible for
overtime.What you'll be doing as a Customer Service
Representative:Answer incoming calls and chats from dental provider
offices to address their questions and provide prompt
supportEffectively troubleshoot and manage support issuesEscalate
issues effectively and promptly to additional tier level support if
necessaryDemonstrate to customers how to utilize DentalXChange
products/servicesCreate notes and other documentation to be used by
the team based on support-related resolutionsMaintain a high level
of product and vendor knowledge Document each phone call in the
ticketing systemWhat you'll bring to the team as a Customer Service
Representative :1+ years' customer service experience, preferably
over the phoneProficient in Office 365 or other Microsoft Office
versionHigh level of comfort with using the Internet and PC'sStrong
listening, communication, and collaboration capabilitiesDesire to
always give excellent customer service and to add to the team in
whatever way you possibly canTechnical support/Help Desk experience
helpfulPrior call center experience desirableExperience in a dental
office also helpfulAA degree preferredWhat we offer:Challenging and
rewarding career opportunity with room for growth as we grow!
Medical, dental, and vision benefitsPaid time off, including paid
company holidays401k matchingHealthcare and dependent care flexible
spending accountsFree parkingFriendly co-workers and a positive
culturePay range of $17-$20/hour PI177580513
Keywords: EDI Health Group Inc, Irvine , Customer Service Representative, Hospitality & Tourism , Irvine, California
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