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Customer Service Representative

Company: Americor
Location: Irvine
Posted on: January 16, 2022

Job Description:

Do you love to help people? Are you a Customer Service Rockstar? Are you great on the phone? Would you like to work Monday through Friday? If this describes you, then we have the perfect career opportunity for you!

Americor is an innovative finance technology company, offering a unique approach to debt resolution. We are looking for self-motivated, enthusiastic, and dedicated Customer Service Representatives who want to help make a difference at our rapidly growing company.

Ideal Candidates Possess:

  • Technically savvy
  • A strong work ethic
  • A pleasant, friendly attitude, with an ability to adapt to change.
  • Previous Debt Resolution experience is a PLUS!
  • 1 year of Call Center Customer Service Experience PLUS!
  • Experience taking care of difficult customers
  • Ability to communicate clearly and professionally both verbally and in writing
  • An empathetic ear and excellent active listening skills
  • Great attention to detail and organizational skills

    Position Overview:
    • Resolves Customer Inquiries and questions with courteous, friendly, and efficient service in a call center environment
    • Respond to email correspondence and chats quickly
    • Educates our clients on the company's products and programs
    • Look for innovative ways to enhance the customers' experience
    • Be a multi-tasking wizard, switching between multiple screens and systems with speed and ease in order to provide quick and accurate information to the client
    • Manage escalated client calls with courtesy and professionalism

      Americor offers a competitive benefits package:
      • Schedule Monday through Friday Shifts
      • Future Career Path opportunities
      • Medical w/ employer contribution for employees and their dependents
      • Dental w/ employer contribution for employees and their dependents
      • Company Paid Group Life / AD&D Insurance
      • 7 Paid Holidays and 2 Flex Days to use at will
      • Paid Time Off
      • Flexible Spending/HSA
      • Employee Assistance Program (EAP)
      • 401(k)
      • Referral Program

        Operate with INTEGRITY, deliver VALUE, strive for EXCELLENCE and do it with PASSION and you will make a difference in people's lives at Americor. Apply today!!

        We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver's license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.

        Americor Funding, Inc. (the "Company") has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company's policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.

        Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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Keywords: Americor, Irvine , Customer Service Representative, Hospitality & Tourism , Irvine, California

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