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Customer Service Representative

Company: Zuum Transportation
Location: Irvine
Posted on: November 18, 2021

Job Description:

Zuum Transportation, Inc. is a rapidly growing, tech startup which is transforming the $1.2 trillion logistics industry. Zuum connects enterprise shippers, brokers, and carriers on an automated platform. To better understand what we are about, please check out our website: $18-21 per hourShift: M-F 6-3pm or 7-4pmThe Customer Service Representative is responsible for load statuses, updating & maintaining transportation management & proprietary operating systems and coordinating deliveries with all stakeholders. Also, the Customer Service Representative will be the primary liaison in all in-transit freight services with carriers & drivers while providing excellent customer service. Finally, they will provide quality assurance measures to further improve our technology.*Please submit your resume now - this position has lots of room for growth!Responsibilities:Support the Operations Team with questions and customer reach outs via email and occasional phone callsRespond to customer emails in a timely mannerBuild shipments in customer transportation management & proprietary softwareUpload carrier paperwork (insurance) and maintain proper collection (proof of delivery or POD) and documentationBuild & maintain relationships with key customers & carrier personnelCollaborate on quality assurance (QA) of Zuum's proprietary software & discuss opportunities for improvementWho you are:1-2 years of experience in customer service, retail, hospitality, call center, or other relevant experienceProficient with computer, Microsoft Office, & Google Suite applications (particularly Word/Excel)Excellent communication and presentation skillsAbility to make real-time decisions with minimal guidanceAbility to operate with a high sense of urgency & in a fast-paced, demanding environmentCollaborative & a great team playerZuum offers a competitive, starting compensation, benefits, perks and bonuses, and an unparalleled culture of diversity and inclusion. New ideas are always welcome, we embrace our failures and move quickly through them, testing and iterating our way to success - all while having fun! Zuum Transportation Inc. is an Equal Opportunity Employer. PM21Powered by JazzHRPI153039325

Keywords: Zuum Transportation, Irvine , Customer Service Representative, Hospitality & Tourism , Irvine, California

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