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Retail Sales Manager

Company: Winc Australia
Location: Irvine
Posted on: February 22, 2021

Job Description:

What we're looking for: We are looking for a Retail Inside Sales Manager who excels at energizing teams and individuals in an inside sales environment where leads are generated through Call Center Sales Reps, mail solicitation campaigns, and inbound inquiry customer calls. This person will join our Sales Leadership team and be highly involved in growing our sales operations by helping coach, push, and develop their people into outstanding sales professionals and potential leaders. There will also be opportunities to develop new business opportunities to drive sales production. What you will do:

  • Ensure the success of the sales team through goal-setting, coaching, training and motivating
  • Consistently achieve sales and service quality goals
  • Assist loan officers with closing and improving their sales practices
  • Track and report on key performance indicators (KPIs) of the team
  • Maintain accurate records and reports
  • Plan and lead team meetings (daily/weekly/monthly)
  • Accountable for the team's performance, compliance, and overall contribution to the company
  • Identify areas of improvement within the team, create and execute action plans to address or increase team performance
  • Provide feedback from the sales floor to marketing, recruiting, compliance, and management
  • Depending on volume and need, intake calls and advise customers regarding various mortgage and financing options
  • Ensure adherence to AmeriHome product guidelines, policies and procedures and applicable state and federal laws and regulations
  • Approve team timesheets, review commission reports, and general management responsibilities including ongoing recruiting efforts, performance management and terminations
  • Exercise good judgment, excellent communication and people skills
  • Other duties as assigned to meet business needs What you will need:
    • Must have a current Mortgage Origination Officer License from NMLS
    • 5+ years of inside mortgage sales experience with 2+ years managing people
    • Strong experience with FHA and conventional loans
    • Experienced with Purchase and Re-fi transactions
    • Proficient with computers and loan operating systems (Encompass)
    • Worked cross functionally with departments as needed (Marketing, Operations, & IT)
    • Skilled in coaching, mentoring, motivating, and growing sales professionals
    • Strong interpersonal skills, communication, and high emotional intelligence
    • An understanding of KPIs and how to implement them successfully
    • Demonstrated strong organizational skills
    • Excellent written and oral communication skills; strong problem-solving, and analytical skills What will really catch our eye:
      • Strong interpersonal skills and ability to deal effectively with a diversity of individuals at all organizational levels
      • Ability to multi-task, demonstrated flexibility and a willingness to work within constantly changing priorities with enthusiasm
      • Good judgment with the ability to make timely and sound decisions Our top performers share the following traits:
        • "Lead by example" management approach
        • Strong skills in building relationship with team and cross departments What we offer: At AmeriHome, our employees are our most important asset. To demonstrate our commitment to them, in addition to a competitive compensation package, we offer a comprehensive suite of benefits to help our employees manage their personal lives and plan for the future, while working hard at their home away from home. We offer a generous contribution strategy that keeps our benefits competitive and affordable and ensures that we are able to attract and retain the best talent. Who We Are: AmeriHome Mortgage was established in 2014. By 2017, we earned the distinction of being a top 10 mortgage lender. AmeriHome is a privately held, multi-channel, mortgage investor, direct-to-consumer lender, and servicer, licensed in 49 states, and headquartered in Thousand Oaks, California with offices in Irvine, CA and Dallas, TX. Focused on delivering excellence in lending, our motivation for success is represented throughout the company and thrives from the trust built between all employees. AmeriHome is always looking for top talent to join our growing, fast-paced, and friendly teams. Amerihome Mortgage is an equal opportunity employer and we recognize the value of committed employees who feel they are being treated in an equitable and professional manner. We strive to find ways to attract, develop, and retain the talent needed to meet business objectives, and to recruit and employ highly qualified individuals representing the diverse communities in which we live. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner-without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status,veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes.
          Your data privacy and security are important to us. In support of upcoming changes to the California Consumer Privacy Act (CCPA), we updated our Personnel Disclosure on January 1, 2020.

Keywords: Winc Australia, Irvine , Retail Sales Manager, Hospitality & Tourism , Irvine, California

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