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Customer Service Representative

Company: Kelly Services
Location: Irvine
Posted on: February 15, 2020

Job Description:

We are hiring multiple Customer Service Representatives for our client located in Irvine, CA. These openings will be contract for a period of 3 months and will work from 8:00am - 4:30pm, Monday - Friday. Position Responsibilities and Accountabilities include the following. Other duties may be assigned to meet business needs.- Answer incoming calls from customer ranging from 10-20 calls a day.- Maintain accurate customer information and update customer information in the database.- Identify potential problems using analytical skills in a timely manner.- Consistently communicate to management.- Consistently track individual daily work responsibility- Use logic to solve difficult problems with effective solutions; looks beyond the obvious to find the answers.- Respond professionally and efficiently to all customer inquiries by receiving, analyzing, and researching.- Responsible for documenting detailed information in customer-s accounts.- Follow up with customers when necessary.- Responsible for making outbound calls when necessary.- Accurately analyze multiple documents.- Ability to handle confidential information.- Ability to adapt to constant changes and updates within the department.- High School diploma or general education degree (GED) - 1 to 3 years of Customer Service experience - Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment - Ability to communicate effectively to a variety of audiences - Ability to manage time and multitask - Excellent interpersonal and communication skills - Commitment to company values - Ability to work exceptionally well within a team environment - Ability to multitask - Working knowledge of computer and keyboard entry data - Ability to type 30+ wpm - Competent in Microsoft office products including Word, Excel, and Outlook

Keywords: Kelly Services, Irvine , Customer Service Representative, Hospitality & Tourism , Irvine, California

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