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Healthcare Customer Service Representative (Evening/Weekends)

Company: Silverado
Location: Irvine
Posted on: May 15, 2024

Job Description:

Be part of a renowned team at Silverado Hospice, a Fortune Magazine Best Workplace in Aging Services, where exceptional care meets exceptional careers! For 27 years, Silverado associates have wholeheartedly delivered unmatched care and enriched the lives of those we've been privileged to serve.At Silverado, we prioritize not only our patients and families but also our valued associates. As a certified Great Place to Work, we provide competitive compensation and exceptional benefits to our full-time team members.We are currently seeking a Customer Service Representative (Hospice) in Irvine area who shares our passion for providing dignified, compassionate end-of-life care. This will be an in-office role.Shift Schedule: Full time, 3:30pm - 12:00am, Must have open availability for weekendsWhy choose Silverado Home Office?We're ranked 6th nationwide by Fortune Magazine in their Best Workplaces in Aging Services list, marking our 3rd consecutive year in the top 10!Certified as a Great Place to Work for six consecutive yearsWe value internal mobility; Silverado provides growth opportunities for just about any position on our teamsWe offer education assistance programs to support school reimbursements and provide paid trainingExperience work-life balance with flexible scheduling and much more!The non-negotiables:One year experience dealing with the public via telephone or in person, preferably in a customer service or inside sales roleMicrosoft Outlook experience is requiredTyping 50 words per minute, managing records/files, basic computer skills (i.e. Forms, Labels, Excel, Outlook and Word). Need to have excellent communication and leadership skillsAbility to read, write, and speak clear English requiredMust exhibit empathetic communication style with patients, families, and associatesWhat you'll be doing:Responsible for managing all aspects of the patient intake process including establishing and maintaining positive relationships with customers and referral sources and responding to customer requests and concernsManages the insurance verification and authorization processSchedules appropriate staff to meet with patients/families to discuss hospice services in a timely mannerOvercomes initial objections to hospice servicesGeneral admission coordination, including coordinating hospital dischargesData entry, including keeping all admission tracking logs up-to-dateWe are looking for someone who:Loves peopleHas compassion and patienceA quick learner who is dedicated to professional growthIs ethical, honest, dependable, and open-mindedIs an effective communicator in both verbal and written EnglishSilverado offers the following benefits to eligible employees:401(k) matchingHealth, Dental and Vision InsuranceFlexible Spending Account (FSA), Health Savings Account (HSA)Paid time offTuition reimbursement and professional development assistanceReferral programOther amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!* Silverado is not using outside recruiters to source for this position and will not accept agency or non-Silverado recruiter represented candidates in connection with this job posting. *To view California Consumer Privacy Act (CCPA) information, please visit this page: YOU, PROTECTING OTHERS: We believe our residents, patients and associates deserve to thrive in an environment protected from COVID-19. At Silverado, vaccines are offered and required for all associates.To maintain our world class standard, all offers of employment with Silverado are contingent upon a satisfactory background check as well as drug screening, a physical and TB testing (if required for the position). Silverado also uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security.EOE/M/F/D/Vby Jobble

Keywords: Silverado, Irvine , Healthcare Customer Service Representative (Evening/Weekends), Healthcare , Irvine, California

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