Pharmaceutical Sales Customer Engagement, CNS - Irvine CA
Company: Otsuka Pharmaceutical
Location: Irvine
Posted on: May 18, 2023
|
|
Job Description:
Otsuka America Pharmaceutical, Inc. has launched a new customer
engagement approach designed to better deliver on patient,
caregiver and HCP expectations in an evolving healthcare
environment. The new model is built around where patients get their
care-locally, with the intent to better serve patients, caregivers,
and healthcare providers, delivering a higher quality experience
that ultimately is focused on improving patient care.
The "ecosystem approach" creates a unified focus among account
management, medical, patient access and market access to engage
local healthcare systems and identify opportunities to improve the
patient experience. Through this matrix model, customers will now
experience more coordinated and seamless care with digital-enabled
support to bridge care gaps.
In Otsuka's evolved customer engagement model, a Health Science
Advisor (HSA) in the CNS Franchise will engage HCPs in the CNS
arena through a variety of in-person, virtual and digital tools,
offering expanded expertise regarding products and the approved
conditions they treat.
These ecosystems are led by Ecosystem Leads and are grouped into
regional areas. Regional Leads have significant autonomy to assess
unique market priorities and customize decisions that reflect local
customer needs. In the future, Otsuka will also shift to drive
customer engagement quality, accountability, and cohesion between
patients and healthcare providers. Ultimately, it is all about
putting customers at the center of everything they do.
The Health Science Advisor will report directly to the respective
Ecosystem Lead, coordinating with cross-functional colleagues in
Medical (CSSs), Market Access (HSAMs), and Patient Support (PALs)
under appropriate guardrails. This individual will serve as the
main point of contact/connection to healthcare provider (HCP) and
should have a wide breadth of expertise, (e.g. able to address
complex on-label information based on approved content, able to
promote two products (CNS HSAs).
Conducts proactive outreach to HCPs on topics such as:
Product access: local market payor coverage and co-pay, prior
authorization, formulary placement, and availability
expectations
On-Label/Consistent-with-label Info: proactively share information
that is on or consistent with the label, including confidently and
skillfully handling complex on-label information consistent with
approved materials
Established guidance on patient care: example system protocols,
standard of care guidelines, discharge protocols, and published
expert opinions (or share menu of options and direct
accordingly)
Ability to appropriately connect providers in real time to
on-demand CSSs as questions arise
In addition to the expectation of conducting proactive outreach, an
HSA will ensure efficiencies and best practices in the following
areas:
Customer engagement: Personally engage customers through a variety
of virtual or digital tools and can direct customers to other
colleagues (e.g., CSS) on demand; closes the loop on customer
requests, ensuring that they have been met and asking for feedback
on quality of engagement
Thought leadership: Facilitate speaker programs; organize local
provider groups for discussions on experiences and outcomes with
local/regional leaders
Business planning: Elevate opportunities and feedback to ecosystem
lead, including local market insights to inform setting of local
strategy and business goals; compliantly collaborate with ecosystem
team to adjust targeting and call point plans and action on
insights collected from customer-facing roles
Qualifications
Required
Bachelor's degree
Ability to cover assigned territory and attend ad hoc
national/regional meetings
Valid driver's license
Preferred
Ability to convey product knowledge effectively to drive
results
Previous cross-functional industry experience in commercial life
sciences (pharma or biotechnology) or related industry engaging
with key healthcare ecosystem players (e.g., payers, health
systems), is required
4 or more years' experience working in a sales role with HCPs,
ideally representing multiple products and working across a complex
healthcare system environment
Clinical nurse or Advanced Practice Nurse (APN) experience highly
valued
The ability to work in an ambiguous environment undergoing
transformation is a strong plus
Proven track record for consistently meeting or exceeding financial
and/or other quantitative targets, as well as qualitative goals
Self starter; ability to seek out relevant information, prioritize,
and apply information to solve complex problems in the
ecosystem
Ability to communicate complex clinical and product information
Ability to assimilate and communicate complex clinical and product
information
Knowledge of and ability to successfully addressing operational
issues in the delivery of healthcare products to patients, such as
reimbursement and supply
Annual Salary :
Minimum $0.00 - Maximum $0.00, plus annual incentive: The range
shown represents a typical pay range or starting salary for
candidates hired to perform the work. Other elements may be used to
determine actual salary such as the candidate's job experience,
specific skills, and comparison to internal incumbents currently in
role. This information is provided to applicants in accordance with
states and local laws.
Come discover more about Otsuka and our benefit offerings;
https://www.otsuka-us.com/careers-join-otsuka.
Company benefits: Comprehensive medical, dental, vision and
prescription drug coverage, company provided Basic Life, AD&D,
Short-term and Long-term Disability insurance, tuition
reimbursement, a 401(k) match, PTO allotment each calendar year,
paid holidays, and paid leave programs as well as other company
provided benefits.
Disclaimer: This job description is intended to describe the
general nature and level of the work being performed by the people
assigned to this position. It is not intended to include every job
duty and responsibility specific to the position. Otsuka reserves
the right to amend and change responsibilities to meet business and
organizational needs as necessary. Otsuka is an equal opportunity
employer. All qualified applicants are encouraged to apply and will
receive consideration for employment without regard to their
protected veteran or disabled status, or any protected status.
Statement Regarding Job Recruiting Fraud Scams :
At Otsuka we take security and protection of your personal
information very seriously. Please be aware individuals may
approach you and falsely present themselves as our employees or
representatives. They may use this false pretense to try to gain
access to your personal information or acquire money from you by
offering fictitious employment opportunities purportedly on our
behalf.
Please understand, Otsuka will never ask for financial information
of any kind or for payment of money during the job application
process. We do not require any financial, credit card or bank
account information and/or any payment of any kind to be considered
for employment. We will also not offer you money to buy equipment,
software, or for any other purpose during the job application
process. If you are being asked to pay or offered money for
equipment fees or some other application processing fee, even if
claimed you will be reimbursed, this is not Otsuka. These claims
are fraudulent and you are strongly advised to exercise caution
when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party
application in order to communicate about a legitimate job
opportunity. Scammers may also send offers or claims from a fake
email address or from Yahoo, Gmail, Hotmail, etc, and not from an
official Otsuka email address. Please take extra caution while
examining such an email address, as the scammers may misspell an
official Otsuka email address and use a slightly modified version
duplicating letters
To ensure that you are communicating about a legitimate job
opportunity at Otsuka, please only deal directly with Otsuka
through its official Otsuka Career website
https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External.
Otsuka will not be held liable or responsible for any claims,
losses, damages or expenses resulting from job recruiting scams. If
you suspect a position is fraudulent, please contact Otsuka's call
center at: 800-363-5670. If you believe you are the victim of fraud
resulting from a job recruiting scam, please contact the FBI
through the Internet Crime Complaint Center at:
https://www.ic3.gov, or your local authorities.#LI-Remote
Keywords: Otsuka Pharmaceutical, Irvine , Pharmaceutical Sales Customer Engagement, CNS - Irvine CA, Healthcare , Irvine, California
Click
here to apply!
|