Pharmacy Lead Technician
Company: CVS Health
Location: Irvine
Posted on: May 16, 2022
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Job Description:
Job DescriptionHealth is everything. At CVS Health we are
committed to increasing access, lowering costs and improving
quality of care. Millions of times a day, we're helping people on
their path to better health- from advising on prescriptions to
helping manage chronic and specialty conditions. Because we're
present in so many moments, big and small, we have an active,
supportive role in shaping the future of health care. Lead Pharmacy
Technicians are at the forefront of our purpose as they deliver
compassionate care to our millions of patients every day.Lead
Technicians build upon the skills and responsibilities of the
Pharmacy Technician and are focused on being a role model, mentor
and guide to the pharmacy team while supporting the Pharmacists.
This position provides an opportunity, in a leading retail pharmacy
setting, to excel in a complex, high impact patient focused role
and to positively impact the lives of others. The ideal candidate
must be able to triage pharmacy tasks, balance efficiency with
accuracy, work both independently and as a team in a fast- paced
environment, and achieve excellence in customer service through
compassion and genuine care for all patients while ensuring all
medication needs and regulatory compliance standards are met.
Pharmacy Technicians must demonstrate ethical conduct and maintain
patient confidentiality at all times.ESSENTIAL FUNCTIONS:---
Promotes a path to better health by engaging customers to learn
about their health and medications; educates customers about CVS
services and products appropriately positioning CVS as a partner in
customers' path to better health.--- Focuses on the customer,
keeping the customer top of mind at all times, prioritizing
customer needs, displaying genuine care and empathy in all
interactions, and ensuring complete customer satisfaction.---
Understands and follows applicable Federal and State laws (e.g.,
HIPAA), regulations (e.g., OSHA), professional standards, and
ethical principles; complies with CVS policies and procedures to
ensure patient safety and protect patient privacy and security.---
Effectively follows workflow procedures with an in-depth
understanding of each workstation (i.e., Pick- Up, Drop-Off,
Drive-Thru, Production) for day-to-day coordination and processing
of patient medication orders; manages own responsibilities while
shifting to help the team where needed.--- Delivers results while
balancing quality and efficiency in all tasks, maintains accuracy
while consistently meeting workflow and inventory management
goals.--- Demonstrates compassion and care by proactively
identifying and resolving potential problems to ensure customers
have their medications when needed; collaborates with immediate and
extended pharmacy teams, medical staff, insurance companies, and
customers alike to resolve issues, ensure accuracy, and deliver
timely resolution of any medication or insurance related
concerns.--- Actively seeks opportunities to expand clinical,
technical and insurance knowledge, leveraging available tools and
training resources, to develop the basic drug understanding and
technical expertise needed to accurately and more effectively
assist customers.--- Contributes to high-performing teams by
looking for opportunities to contribute to individual and broader
team goals, remains flexible for both schedule and business needs
while easily adapting to changes at work to enables supportive,
collaborative, and challenging work environment.--- Assists
Pharmacist with managing day-to-day activities and administration
which may include daily and weekly reports as well as pharmacy
scheduling.--- Coordinates/implements the training and development
of support staff with field training team.Willingly coaches, trains
and mentors new colleagues to develop the team and share best
practices. Provides support staff performance feedback to the
Pharmacy Manager to contribute to their growthand development.---
Leads with heart by setting an example of outstanding performance
for his or her team. Remains flexible, provides coaching, is
supportive and respectful while always striving to get better.---
Proactively takes on additional tasks and responsibilities,
demonstrating a strong work ethic.Identifies opportunities and
shares insight on how to improve patient care and customer
service.--- Provides training, acts as back up and provides
mentoring and coaching to the Inventory Specialist.-Please note in
select markets the collective bargaining agreement rules regarding
the Pharmacy Technician would apply.DISCLAIMER:The above
information on this description has been designed to indicate the
general nature and level of work performed by employees within this
classification. It is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities and
qualifications required of employees assigned to this job.Based on
the role and location, this position may require you to be fully
vaccinated against COVID-19 (including any booster shots if
required), where allowable under the law, unless you are approved
for a reasonable accommodation based on disability, medical
condition, pregnancy, or religious belief that prevents them from
being vaccinated. Proof of vaccination will be required on your
first day of employment or within the first few months in the
position, depending on the role and location. If you are considered
for a role, more information will be provided during the hiring
process.Required Qualifications--- PTCB National Certification---
Must be at least 16 years of age--- Licensure requirements vary by
state--- Attention and Focus o The ability to concentrate on a task
over a period of time without being distracted--- Customer Service
Orientation o Actively look for ways to help people, and do so in a
friendly manner o Notice and understand customers' reactions, and
respond appropriately--- Communication Skills o Use and understand
verbal and written communication to interact with customers and
colleagues o Actively listening by giving full attention to what
others are saying, taking time to understand the points being made,
asking questions as appropriate, and not interrupting at
inappropriate times--- Mathematical Reasoning o The ability to use
math to solve a problem, such as calculating day's supply of a
prescription--- Problem Resolution o Is able to judge when
something is wrong or is likely to go wrong; recognizing there is a
problem o Choosing the best course of action when faced with a
complex situation with several available optionsPHYSICAL
DEMANDS:--- Remaining upright on the feet, particularly for
sustained periods of time--- Moving about on foot to accomplish
tasks, particularly for moving from one work area to another---
Picking, pinching, typing or otherwise working primarily with
fingers rather than whole hand or arm--- Extending hand(s) and
arm(s) in any direction--- Bending body downward and forward by
bending spine at the waist--- Stooping to a considerable degree and
requiring full use of the lower extremities and back muscles---
Expressing or exchanging ideas by means of spoken word; those
activities where detailed or important spoken instructions must be
conveyed accurately--- Perceiving the nature of sounds at normal
speaking levels with or without correction, and having the ability
to receive detailed information through oral communication---
Visual Acuity: o The worker is required to have close visual acuity
to perform activities such as: transcribing, viewing a computer
terminal, reading, visual inspection involving small parts---
Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force
occasionally and/or up to 10 lbs of force frequently, and/or a
negligible amount of force constantly to move objectsPreferred
Qualifications--- Work 30 hours or greater per week--- Greater than
1 year experience as a CVS Pharmacy Technician--- Experience in
Inventory Specialist roleEducation--- High School diploma or
equivalent (preferred)Business OverviewBring your heart to CVS
HealthEvery one of us at CVS Health shares a single, clear purpose:
Bringing our heart to every moment of your health. This purpose
guides our commitment to deliver enhanced human-centric health care
for a rapidly changing world. Anchored in our brand - with heart at
its center - our purpose sends a personal message that how we
deliver our services is just as important as what we deliver.Our
Heart At Work Behaviors--- support this purpose. We want everyone
who works at CVS Health to feel empowered by the role they play in
transforming our culture and accelerating our ability to innovate
and deliver solutions to make health care more personal, convenient
and affordable. We strive to promote and sustain a culture of
diversity, inclusion and belonging every day. CVS Health is an
affirmative action employer, and is an equal opportunity employer,
as are the physician-owned businesses for which CVS Health provides
management services. We do not discriminate in recruiting, hiring,
promotion, or any other personnel action based on race, ethnicity,
color, national origin, sex/gender, sexual orientation, gender
identity or expression, religion, age, disability, protected
veteran status, or any other characteristic protected by applicable
federal, state, or local law.
Keywords: CVS Health, Irvine , Pharmacy Lead Technician, Healthcare , Irvine, California
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