Veterinary Client Service Representative

Company: Vicar Operating, Inc. dba VCA
Location: Irvine
Posted on: April 6, 2021

Job Description:

Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose-A BETTER WORLD FOR PETS--.If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:https://www.myworkday.com/vca/d/inst/1$9925/9925$125953.htmldWe have been providing Orange County Vet services, caring for pets and people for over 45 years. We are a staff of over 60 quality pet care professionals to serve you seven days a week! We providecomplete pet care - bathing and grooming, boarding, quality diagnostics that include Surgery, Laparoscopy, Ultrasound, Endoscopy, Radiology, Dentistry, and in-house lab capability.Our hospitals have many important zones designed for pet and client comfort - each one open and airy, with easy access to each other, reception, boarding, exam rooms, treatment, surgery, and boarding wards.We are accredited by the American Animal Hospital Association (AAHA), the only organization that provides accreditation for Veterinary hospitals throughout the United States and Canada. More than 900 standards must be met with evaluations in areas including cleanliness, pet health records, exam facilities, dental and nursing care, pharmacy, laboratory, emergency services, diagnostic imaging, anesthesiology, and surgery. Only 14% of small animal hospitals in North America are accredited.Do you love helping people & their pets?Join our exceptional team at VCA Irvine University Park Animal Hospital! We are an AAHA accredited general practice, open 7 days a week, that provides the highest quality client and patient care, utilizing fear free techniques to create a low-stress atmosphere. We are a full service hospital, providing boarding, bathing and grooming, staffed with 30 dedicated team members.We have an opportunity for an experienced client service representative who can provide the first positive impression to our clients and patients, the best and most compassionate care possible and to be the ultimate pet care resource for our clients.We have been providing high quality patient care in Irvine for over 40 years, enriching and protecting the special relationship between pets and their people. Our energetic and passionate team includes 4 veterinarians and 2 professional groomers.Responsibilities include but are not limited to:Client service, guiding clients through their visit and relationship buildingComforting and supporting ClientsDifferentiating routine cases from urgent and emergency casesPresenting estimates and processing paymentsAnswering questions regarding products and servicesManaging electronic medical records, reports and correspondenceInputting accurate and detailed dataHospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.In exchange for your qualifications and abilities, we offer a starting salary range of $16.00-$18.00 per hour based on experience, as well as very competitive benefits and career development support.We are open 7 days a week. This position does require the ability to work at least 1 weekend day each week. This is an 8 hour per day, 5 day per week schedule for a full-time employee.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

Keywords: Vicar Operating, Inc. dba VCA, Irvine , Veterinary Client Service Representative, Healthcare , Irvine, California