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Product Manager

Company: First American
Location: Santa Ana
Posted on: September 23, 2019

Job Description:

COMPANY SUMMARY

Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American Financial Corporation (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. As a member of the First American family of companies, First American Property and Casualty specializes in four major types of insurance: Homeowners, Dwelling Fire, Condominium, Renter s and Flood. We believe that our people are the key to the company s continued success. Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For 2018 list for the third consecutive year and to more than 50 regional Best Places to Work lists. For more information, visit www.FAPCIG.com.

JOB SUMMARY

This position is responsible for top line growth and bottom line profit in a region, or part of a region. Leads individuals to focus on analyzing competitor behaviors, marketplace dynamics, pricing segmentation, and line and segment level analysis. Partners with senior leaders to formulate and collaborate on local and regional strategies in conjunction with regulatory, actuarial, and field partners. Participates in business-line strategies at a countrywide level, while collaborating with field leadership to implement decisions at a state level.

RESPONSIBILITIES:

* Creates long and short-term growth and profit strategies that align with company wide strategies for growth and profit in assigned states or industries.

* Analyzes, evaluates data concerning loss patterns, market forces, agency management, etc. to develop conclusions for Personal Lines products across multiple states.

* Formulates recommendations based on analysis and interpretation of rates, data, and trends and initiates strategies based on analysis of data with input from field partners.

* Based on Company and industry information, formulates conclusions and makes strategic recommendations.

* Leads rate review discussions with senior leaders and key stakeholders in Underwriting, Sales, Marketing, and IT.

* Presents findings of analysis and partners with leaders to provide strategic overviews to senior management on a routine basis.

* Help to appraise new product ideas and/or product changes

* Translate product strategy into detailed requirements

* Coordinates rate reviews and changes with Actuarial

* Makes pricing decisions including a rate change implementation plan.

* Assesses the impact on the in force book, new business production

* Help to define high level customer requirements for the entire customer experience including product features and functions, target markets, and pricing

* Assess market competition by comparing the company s product to competitors products

* Manages the development and review of recommendations concerning new coverages and contracts or revisions to existing contracts and endorsements

* Evaluates the impact of product revisions on established operating standards including the effect proposed policies, procedures, and program changes have on profit and production prior to adoption

* Takes leadership role in special projects for assigned states or industry groups

* Reports the results of assigned states and industry to senior management

* Performs other duties as assigned.

*

KNOWLEDGE AND SKILLS/TECHNOLOGY USED * Analytical thinking skills to make timely, appropriate decisions and recommendations after reviewing all relevant information.

* Demonstrated successful performance as a product manager with the ability to take on higher premium and policy counts if called upon.

* Ability to read and interpret policy contract language.

* Excellent verbal, written and interpersonal skills, with demonstrated presentation skills.

* Advanced knowledge of MS Office applications

* Proficiency with Tableau and Alteryx preferred

* Ability to interact with the field sales team, work with DOI and connections within the industry to gather competitive techniques.

* Mastery of actuarial concepts such as loss development and trending.

* Global level of understanding while coaching others on competitive analysis tools, and how to extract and analyze data.

* Sound decision making and problem solving skills

* Ability to build relationships and ensure cooperation across First American product companies

* Solid administrative skills; management skills

* Project management skills

* High level of business acumen, strategic agility, ability to develop others, influence outcomes and change and negotiate for resources

QUALIFICATIONS:

* Analytical thinking skills to make timely, appropriate decisions and recommendations after reviewing all relevant information.

* Demonstrated successful performance as a product manager with the ability to take on higher premium and policy counts if called upon.

* Ability to read and interpret policy contract language.

* Excellent verbal, written and interpersonal skills, with demonstrated presentation skills.

* Advanced knowledge of MS Office applications

* Proficiency with Tableau and Alteryx preferred

* Ability to interact with the field sales team, work with DOI and connections within the industry to gather competitive techniques.

* Mastery of actuarial concepts such as loss development and trending.

* Global level of understanding while coaching others on competitive analysis tools, and how to extract and analyze data.

* Sound decision making and problem solving skills

* Ability to build relationships and ensure cooperation across First American product companies

* Solid administrative skills; management skills

* Project management skills

* High level of business acumen, strategic agility, ability to develop others, influence outcomes and change and negotiate for resources

TYPICAL EDUCATION

* Bachelor's degree or equivalent combination of education and experience

* Masters degree or CPCU preferred

TYPICAL RANGE OF EXPERIENCE

* 5+ years experience in product management in the insurance industry, with 2+ years as a product manager responsible for state P&L

* 2+ years overseeing/guiding the work of others

* General knowledge of Personal Lines products and systems.

* General knowledge of Pricing and Actuarial techniques

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers..

Keywords: First American, Irvine , Product Manager, Executive , Santa Ana, California

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