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Client Service Manager

Company: BluePearl Veterinary Partners
Location: Irvine
Posted on: September 12, 2019

Job Description:

BluePearl Veterinary Partners, located in Irvine, California

is seeking an experienced, organized and compassionate client service leader to

provide direction and scheduling for a team of client service coordinators. Come

join our talented team!

Flexible schedule necessary, some weekend

availability required.

  • Are you a leader in customer service?
  • Do your peers turn to you often for advice, guidance, comfort, or

  • Are you looking for an opportunity to take the next step in your

    career as a dedicated leader for our Client Service team?

    If you answered "yes" to these questions, then we want to

    hear from you.
    As a Veterinary Client Service Manager:

    • You direct the activities of

      the Client Service Team to provide exceptional customer service to our

      clients and patients.
    • You provide clear and concise

      communication of all of our veterinary services that we provide at BluePearl.
    • You follow up with clients to

      ensure that they receive the highest level of personal care and

      communication from our qualified associates and doctors.
    • You monitor all processes

      handled by the Customer Service Team and promote positive

      associate interaction with clients as well as co-workers.
    • You will address any client

      concerns, questions, or requests to ensure our clients receive a

      personalized care experience.
    • You help hire and train all

      Customer Service associates.
    • You will coach our dedicated Customer Service

      Associates to be continuously aware and proactive at anticipating and

      addressing our clients needs and wants especially during escalated,

      stressful situations.
    • You

      ensure excellent customer service is at the heart of the

      business and operational aspects of our hospital.

      Minimum three years'

      experience in a specialty veterinary practice preferred with a proven track

      record of successful management experience, including fiscal responsibility,

      staff scheduling, staff recruiting and conflict resolution.
      BluePearl is the next step in your career.
      BluePearl Veterinary Partners grew from the dreams of numerous

      veterinarians who believed pets should have access to high quality,

      groundbreaking healthcare.We are seeking hospital support with the same

      philosophy who are looking to grow their career in an exciting environment with

      a family atmosphere.

      BluePearl is committed to a diverse work environment in which all

      individuals are treated with respect and dignity. We are an equal opportunity

      employer and each applicant will receive consideration for employment without

      regard to race, color, national origin, religion, creed, sex, age, disability,

      genetic information, marital status, citizenship status, sexual or affectional

      preference, or gender identity or expression, protected veteran status, or any

      other characteristic protected by law. If you need assistance or an

      accommodation during the application process because of a disability, it is

      available upon request. The company is pleased to provide such assistance, and

      no applicant will be penalized as a result of such a request. We are an Equal

      Opportunity Employer and a Drug Free Workplace.

Keywords: BluePearl Veterinary Partners, Irvine , Client Service Manager, Executive , Irvine, California

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