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Senior Product Manager

Company: Kareo Inc
Location: Irvine
Posted on: June 13, 2019

Job Description:

What We Need

A Senior Product Manager that will define and design features that solve customer problems and delight our customers; you'll also be ensuring that our customers' experience during the sales, on-boarding, support, and training stages are also of the highest quality

Your Area of Focus


  • Perform market research, including defining and analyzing customer segments, reviewing industry research reports, assessing strengths and weaknesses of competitors, determining needs by different specialties, and studying pricing and packaging options
  • Work closely with leadership from all areas of the organization to design features and processes for Kareo's platform
  • Collect feedback by reviewing customer support issues, administering user tests, reviewing sales win/loss data, and visiting customers to study product interaction in their natural environment
  • Prepare software design plans including product specifications, use case documentation and user interface wireframes
  • Manage the customer experience product roadmap, including documenting product strategy and owning the feature backlog
  • Have fun, because we don't take ourselves too seriously

    Your Qualifications


    • Demonstrated product knowledge. Clinical (healthcare) expertise is a MUST
    • Excellent product intuition. Show us what you've built that has made a positive impact on your users' experience, problems you solved and business outcomes
    • Demonstrated success designing and building remarkable products, from conception to completion. This includes not only delivering features, but also architecting processes to drive successful adoption and support of those features
    • An opinion. Be passionate about the industry and/or technology and willing to share what you think
    • Smart. We want a product manager who has strong business acumen and can use logic along with data to make decisions and drive product strategy
    • Be autonomous. We want someone who wants to get their hands dirty, execute any project without hesitation while also being the primary source of forward-thinking and visionary ideas
    • Strong leadership. Tell us about a project you had to sell to executives, investors and team members that paid off in the end
    • An obsession with keying in on the metrics that move the business and driving those metrics forward
    • Proven experience in identifying and driving process improvements by streamlining workflows, automating redundant tasks, and maximizing re-use
    • Great instincts and judgment; to decide what to do, and more importantly, what not to do
    • Great people skills; able to negotiate with stakeholders and build bridges between different teams

      Your Personal Characteristics


      • Be Passionately Driven: We take pride in our work, inspire others to excel, and are always curious to learn more. We hold ourselves to the highest standards of quality and integrity. We work with urgency because we love what we do.
      • Dedicated to Customer Success: Helping our customers succeed is our number one goal and inspires every action we take. We want our customers' practices, and their patients, to thrive. We are empathetic, solution-oriented, and aligned with their needs.
      • Together We're Better: We are honest, approachable, and collaborative. We believe great teams with members that are willing to do what it takes to get the job done can accomplish more. We put the team first and win together.
      • Constant Innovation: We reject the status quo. We take a unique approach and make every effort to bring clarity to a needlessly complex industry. We are creative problem solvers. And we apply the same innovative thinking to our business and healthcare as a whole. We believe in making things better.

Keywords: Kareo Inc, Irvine , Senior Product Manager, Executive , Irvine, California

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