SMB Customer Success Manager
Company: VirtualVocations
Location: Vista
Posted on: May 13, 2025
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Job Description:
A company is looking for a SMB Customer Success Manager.
Key Responsibilities
Own and proactively manage a book of SMB accounts focusing on
customer health, adoption, retention, and expansion
Run scalable customer engagement programs to efficiently deliver
value across the customer base
Track engagement, identify expansion signals, and manage upsell
opportunities
Required Qualifications
2-5 years of experience in customer success, account management, or
related fields in a high-velocity environment
Experience managing a book of SMB or mid-market accounts,
preferably in a tech-touch model
Experience in establishing early-stage customer success
programs
Proficient in using CRM and customer engagement platforms
Bonus: Experience in wealth management or B2B SaaS customer success
roles
Keywords: VirtualVocations, Irvine , SMB Customer Success Manager, Executive , Vista, California
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here to apply!
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