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Director of E-Commerce

Company: Just Food For Dogs
Location: Irvine
Posted on: May 19, 2023

Job Description:

Director of E-commerce Job Req - Just Food For Dogs (Hybrid)

Position Summary

The Director of eCommerce optimizes eCommerce technologies with the ability to interpret quantitative data sets including a strong understanding of online metrics. This person demonstrates strategic business planning, financial, and resource management skills. This person thrives in an ambiguous, entrepreneurial, high-energy environment that requires the ability to multi-task and implement high-priority initiatives. The Director of eCommerce has a proven ability to build and maintain strong relationships to achieve business outcomes. They have excellent people and project management skills, and the ability to structure work and lead a diverse team of both internal and external resources.

Key Responsibilities

  • Strategic Leadership - Delivers the vision, business plan, product roadmap and key metric objectives for the expansion of Just Food For Dog's owned eCommerce channel, partnering with other critical, supporting functions
  • Site Operations - Leads the day-to-day activities of running the eCommerce business including web store development and enhancements, merchandising/assortment plans, marketing/promotions, inventory management, and monitoring order fulfillment/logistics.
  • Customer Acquisition: Manage key 3rd party relationships as it pertains to the execution of performance marketing including SEO/SEM initiatives, paid social, affiliate marketing and emerging channels
  • Omni-Channel Coordination - Interacts with and coordinates multiple business functions to incorporate eCommerce activities and requirements into key business functions, including but not limited to Finance, IT, Customer Service, Marketing, Supply Chain, and Product Development Teams
  • Analytical Acumen - Track and manage business KPIs to achieve eCommerce channel growth goals including Net Revenue/Sales, Gross Margin, Traffic, Transactions, Units, AOV, Conversion, Repeat and New Visitors, product performance, promotion performance, etc.
  • Technology Experience - Directs, negotiates, and informs business requirements of key technology partners/platforms; broad technological experience and hands-on engagement with industry-leading eCommerce platforms (ideally Salesforce Commerce Cloud and Google Analytics)
  • Thought-Leader - Develops new and creative growth strategies leveraging new platforms and partners to ensure continuous learning and new opportunities for heightened consumer engagement and sources of profitable growth
  • Skilled Manager - Manages a merchandiser and external team of developers, analysts & UX designers to rally and achieve eCommerce goals for the organization
    • Bachelor's degree required, MBA desired
    • 7+ years' experience in digital business, eCommerce, omni-channel retailing
    • 3+ years of leadership experience
      Key Soft Skills
      • Analytical skills
      • Strategic thinking
      • Adaptability
      • Collaboration
      • Project management
        Key Hard Skills
        • Salesforce Commerce Cloud
        • Google Analytics, Google Optimize, Google Tag Manager
        • Heap Analytics
        • Microsoft Office suite with emphasis on Excel
          Our Core Values - TEAMwork

          Transparency - From the ingredients to monthly company hosted townhall meetings; JustFoodForDogs is committed to transparency.

          Evolution with Empathy - JustFoodForDogs is committed to adapting as the needs of pet's change. We view evolution as necessary growth. We're relentlessly dedicated pioneers of health and wellness for pets and we will never, under any circumstances, stop asking our founding question: "Is there a better way?" for pets, customers, employees & partners

          Advocates for pet health - JustFoodForDogs is committed to honoring pet life through support of rescue efforts & driving positive change within the pet food industry

          Mission driven decision making - We've made it our mission at JustFoodForDogs to improve the length and quality of life for as many pets as possible-through real food and nutrition

          JUSTFOODFORDOGS is an Equal Opportunity Employer. JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels.

Keywords: Just Food For Dogs, Irvine , Director of E-Commerce, Executive , Irvine, California

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