Manager, Product Quality
Company: Kia Motors America
Location: Irvine
Posted on: May 16, 2023
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Job Description:
Press Tab to Move to Skip to Content Link Select how often (in
days) to receive an alert: At Kia, we're creating award-winning
products and redefining what value means in the automotive
industry. It takes a special group of individuals to do what we do,
and we do it together. Our culture is fast-paced, collaborative,
and innovative. Our people thrive on thinking differently and
challenging the status quo. We are creating something special here,
a culture of learning and opportunity, where you can help Kia
achieve big things and most importantly, feel passionate and
connected to your work every day.Kia provides team members with
competitive benefits including premium paid medical, dental and
vision coverage for you and your dependents, 401(k) plan matching
of 100% up to 6% of the salary deferral, and time off starting at
14 days per year. Kia also offers company lease and purchase
programs, company-wide holiday shutdown, paid volunteer hours, and
premium lifestyle amenities at our corporate campus in Irvine,
California.Status Exempt SummaryManage all activities and processes
associated with Product Quality in Premium Customer Care. Premium
Customer Care reflects a shift in attention to quality as a
customer centric activity and requires leadership in the following
areas: Early issue identification and field fix, Sharing best
practices to improve efficiency, Cross regional alignment,
Developing customer education materials, Supporting Safety Office,
Leading new model launch activities after media event, Managing
port operations, and Conducting plant quality audits.Major
Responsibilities1st Priority - 30%Manage vehicle quality evaluation
process for models produced at all Kia plants. Ensure all quality
product data is analyzed and countermeasures are developed,
validated, and implemented in the field through product
quality/service existing tools and procedures.2nd Priority -
20%Lead deployment of customer and dealer education materials to
support quality fixes in the field. Refine existing methods and
design new ways to providing information. Information may include
Technical Service Bulletins (TSB), Service Announcements (SA),
customer tips, Pitstops, etc.3rd Priority - 10%Continued support of
North American Safety Office (NASO) organization4th Priority -
15%Support development of improved data access and management
methodologies, align with systems corporate wide and develop tools
to improve early issue detection and follow up5th Priority -
20%Lead telematics and multimedia system management, including new
over the air (OTA) systems and vehicle information transfer for
issue diagnostics6th Priority - 5%Lead team growth and
developmentEducation/Certification
Directly Related Experience
Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles
Job Segment: Quality Assurance, Engineer, Manager, Automotive,
Technology, Customer Service, Engineering, Management
Keywords: Kia Motors America, Irvine , Manager, Product Quality, Executive , Irvine, California
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