Service Manager II
Company: Irvine Company
Location: Irvine
Posted on: January 26, 2023
Job Description:
Press Tab to Move to Skip to Content Link Division: - Apartments
- On-Site (Apt OnSite) Position Summary:The service manager is
responsible for the overall performance of the maintenance staff
within a community. This position ensures that all maintenance
functions are managed properly, including service requests, unit
turns, common area cleaning, management of contractors and
coordination of capital projects, as required.Job Duties:
- Creates a customer service focused culture for residents,
prospects, vendors and employees; responds and resolves resident
requests and concerns; leads by example and ensure a proactive
approach is adopted for all key customer touch points.
- Responsible for training, onboarding, and development of all
team members with focus on employee engagement and retention.
- Leads, develops, coaches all maintenance associates; schedules
daily activities, maintenance service requests and unit turns;
conducts formal and informal meetings with associates including
1:1's, performance management process and associate feedback. Lead,
coach and develop direct reports to create a culture of excellence
and continuous learning.
- Ensures community common areas and grounds are maintained
according to company standards; conducts inspections, identifies
and resolves any hazards; responsible for overseeing and/or
completing all required preventative maintenance to ensure proper
asset preservation
- Coordinates and performs service requests in accordance with
company standards; monitors unit turn times and coordinate vendor
schedules; inspects all turns to ensure completed to standard;
ensures supply rooms and work areas are clean, well organized and
maintained according to company standards.
- Works in collaboration with Maintenance Operations Director and
Director of Project Management to ensure projects are performed
timely and with minimal delay and disruption to residents and
prospects; ensure contractors are working within aesthetic and
safety expectations.
- Manages maintenance budget; manages inventory of parts and
supplies and ensure costs are minimized and adheres to budget;
communicates and prepares required reporting outlining budget
variances and recovery plan.
- Monitors key performance metrics; ensures plans are in place to
achieve company targets.
- Promotes a safe working environment; ensures all work is
completed adhering to company standards and OSHA guidelines;
conducts safety training is completed as well as training in
electrical, plumbing, HVAC, etc.Minimum Qualifications / Other
Expectations:
- High School Diploma
- Five to seven years supervisor experience in maintenance
operations; knowledge of repair, tools and safe work
practices.
- Regular, consistent and timely attendance required
- On call required for after hours emergencies; Schedule may
require work on weekends, holidays and evenings Compensation: Base
Pay Range: -$76,000.00 - -$97,900.00Actual placement within this
range may vary based upon, but not limited to, relevant experience,
time in role, base salary of internal peers, prior performance,
business sector, and geographic location.The Company also offers
competitive benefits for full time employees including paid time
off, matching 401(k), and health benefits.
About Us:
Irvine Company Apartment Communities (a division of Irvine Company)
offers a portfolio of more than 125 resort-style apartment
communities in coastal California's most desirable locations: San
Diego, Orange County, West Los Angeles and Silicon Valley.
With world-class amenities, resort-like surroundings and an
unparalleled commitment to customer service, Irvine Company
Apartment Communities redefines the rental-living experience.
We take as much pride in our employee community as we do the
communities we create. It's an environment populated with talented
and experienced people, a collaborative spirit and abundant
opportunities.
The Irvine Company is committed to providing equal opportunity in
all of our employment practices, including selection, hiring,
promotion, transfer, compensation, termination, and training,
without regard to race, religion, color, sex, sexual orientation,
gender, gender identity, national origin, ancestry, citizenship
status, marital status, pregnancy, age, medical condition, genetic
information, military and veteran status, disability, or any other
basis protected by federal, state, and local law. Reasonable
accommodation is available for qualified individuals with
disabilities, upon request.
Keywords: Irvine Company, Irvine , Service Manager II, Executive , Irvine, California
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