Digital Adoption and Customer Success Manager

Company: Hirebridge
Location: Irvine
Posted on: January 25, 2023

Job Description:

We're currently seeking a Digital Adoption and Customer Success Managerin our Irvine, CA headquarters.The Digital Adoption and Customer Success Manager is a vital member of our technology team, acting as a bridge between technology and the departments that we support and serve. First and foremost, this role will focus on successfully effecting change as new technology is rolled out and adopted by our teams. This includes internal marketing, ongoing communication, and end-user training. You will develop and lead the strategy of each technology roll-out from initial launch through on-going cycles of improvement. You will be an active listener and coach, ensuring that our teams are getting the most out of their technology. You will be the chief advocate for our internal customers, ensuring that their feedback drives the priorities on our roadmap.
Independence Realty Trust, Inc (IRT - NYSE) is a fully integrated real estate investment trust, currently managing over 36,000 multi-family units, 121 communities. We strive to provide our residents the best place to live and our employees the best place to add value and reach new heights. IRT has a strong commitment to hiring the most talented industry professionals, which has resulted in record growth, making the Company one of the most respected and trusted within our industry.
IRT's technology team has a proven track record of digital transformation and technology enablement, as we continuously seek to identify opportunities where technology can add value to the organization. We view ourselves as internal consultants, dedicated to innovation through thoughtful implementation of great technology across the organization.
To research us in more detail, visit.
Responsibilities:

• 
  
• Develop a strategy for Internal Customer Success within IRT
  
• Own the customer experience with technology, become our internal customer's chief advocate
  
• Monitor end-user adoption of technology. "Is our staff using our technology as intended?"
  
• Establish and guide the team on key adoption metrics
  
• Define and optimize the end-user lifecycle by driving training and communication initiatives related to our technology. (New Hire, On-going, Regular Check-ins)
  
• Build strong internal partnerships and work with department heads to identify opportunities to streamline processes and realize operational improvements leveraging technology
  
• Develop champions through mentoring and coaching. Listen to our internal customers closely and delight them with our user experience
  
• Own aspects of the technology roadmap, prioritizing where we invest our resources and efforts with our internal customers and aligning the technology team with our end-user's goals
  

Keywords: Hirebridge, Irvine , Digital Adoption and Customer Success Manager, Executive , Irvine, California