Housekeeping Manager
Company: Hilton Garden Inn Irvine
Location: Irvine
Posted on: January 25, 2023
Job Description:
Housekeeping ManagerThe Housekeeping Manager ensures that the
day-to-day operations of the housekeeping department and public
areas are running smoothly. Responsibilities include but are not
limited to providing the ultimate comfort, safety, and quality
service that exceeds guests expectations.What will I be
doing?Specifically, you will be responsible for performing the
following tasks to the highest standards:
Housekeeping Manager ensures that the
guest experience is in line with the expectations of the Hotel
deliverance of excellence in care.Inspect Public Spaces, Guest
Rooms, and the Back of the House and ensure quality standards are
continuously met.Ensure the Housekeeping Department operates
according to the brands policies and procedures.Expedite all
maintenance issues and review out-of-service rooms with the General
Manager and Engineering team daily.Review all special requests of
arrival and in-house guests and update all Housekeepers assigned to
your specific floors.Assist with all annual performance management
plans and employee reviews.Take responsibility for Health and
Safety within the Hotel, ensuring adherence to statutory
regulations and Company guidelines.Responds to guests special
requests, needs, and concerns and accommodate them to ensure an
optimal level of guest satisfaction.Assists daily in preparing work
assignments, schedules, staffing, and payroll to ensure maximum
efficiency.What are we looking for?A Housekeeping Manager is always
working on behalf of our Guests and with other Team Members. To
successfully fill this role, you should maintain the attitude,
behaviors, skills, and values that follow:
Minimum 2-3 years experience in a
similar role within Housekeeping in a Hotel environment with
similar standards and expectations.Must possess excellent
interpersonal communication and organizational skills, work well
under pressure with various people, and handle multiple tasks
simultaneously. Ability to resolve issues with minimal consultation
and naturally optimistic.Ability to deal with high work demands and
pressure and show flexibility and understanding of
expectations.Innovative and a natural organizer, highly detailed
and able to engage with guests.Strong people leader and trainer
having prior experience managing diverse teams.Ability to influence
and communicate effectively with housekeeping and other
departments.Fluent in Spanish and English communication
proficiency.
What will it be like to work for Hilton?Hilton is the leading
global hospitality company, spanning the lodging sector from
luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century, Hilton has offered
business and leisure travelers the finest accommodations, services,
amenities, and value. Hilton is dedicated to continuing its
tradition of providing exceptional guest experiences across its.
Our vision to fill the earth with the light and warmth of
hospitality unites us as a team to create remarkable hospitality
experiences worldwide every day. And our outstanding Team Members
are at the heart of it all!
Keywords: Hilton Garden Inn Irvine, Irvine , Housekeeping Manager, Executive , Irvine, California
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