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Housekeeping Manager

Company: Hilton Garden Inn Irvine
Location: Irvine
Posted on: January 25, 2023

Job Description:

Housekeeping ManagerThe Housekeeping Manager ensures that the day-to-day operations of the housekeeping department and public areas are running smoothly. Responsibilities include but are not limited to providing the ultimate comfort, safety, and quality service that exceeds guests expectations.What will I be doing?Specifically, you will be responsible for performing the following tasks to the highest standards:

Housekeeping Manager ensures that the guest experience is in line with the expectations of the Hotel deliverance of excellence in care.Inspect Public Spaces, Guest Rooms, and the Back of the House and ensure quality standards are continuously met.Ensure the Housekeeping Department operates according to the brands policies and procedures.Expedite all maintenance issues and review out-of-service rooms with the General Manager and Engineering team daily.Review all special requests of arrival and in-house guests and update all Housekeepers assigned to your specific floors.Assist with all annual performance management plans and employee reviews.Take responsibility for Health and Safety within the Hotel, ensuring adherence to statutory regulations and Company guidelines.Responds to guests special requests, needs, and concerns and accommodate them to ensure an optimal level of guest satisfaction.Assists daily in preparing work assignments, schedules, staffing, and payroll to ensure maximum efficiency.What are we looking for?A Housekeeping Manager is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Minimum 2-3 years experience in a similar role within Housekeeping in a Hotel environment with similar standards and expectations.Must possess excellent interpersonal communication and organizational skills, work well under pressure with various people, and handle multiple tasks simultaneously. Ability to resolve issues with minimal consultation and naturally optimistic.Ability to deal with high work demands and pressure and show flexibility and understanding of expectations.Innovative and a natural organizer, highly detailed and able to engage with guests.Strong people leader and trainer having prior experience managing diverse teams.Ability to influence and communicate effectively with housekeeping and other departments.Fluent in Spanish and English communication proficiency.
What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, services, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences worldwide every day. And our outstanding Team Members are at the heart of it all!

Keywords: Hilton Garden Inn Irvine, Irvine , Housekeeping Manager, Executive , Irvine, California

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