Corporate Sales Operations Manager - Irvine
Company: Pacific Hospitality Group Headquarters
Location: Irvine
Posted on: August 5, 2022
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Job Description:
The Corporate Sales Operations Manager will be responsible for
ensuring property sales teams (Director of Sales, Sales Manager,
etc.) are designed, trained and have the tools and knowledge to
operate at peak levels.
This role will work closely with on-property and above-property
sales personnel, Global Sales, the Area Regional Directors,
Marketing and Brand Management to ensure properties are maximizing
their performance.
The Manager will play a critical role in ensuring 1) sales teams
for new properties are set-up for success and the strategies being
deployed to drive revenue are optimal and 2) sales teams for
existing properties are leveraging all the tools and processes
available to them to succeed.
What you will do:
-Property Ramp-Up Support
-This would include, but is not limited to: Sales Operational
training, training on Business Case and RFP processes, leveraging
Hotelligence, utilizing reader board services, understanding the
Global Sales organization's roles and responsibilities,
understanding PHG Independent & Brand positioning, etc. Employee
will be a point of contact for all sales process and training
related questions.
-Responsible for integrating with Sales Planning to ensure the
property has all the market intelligence (demand generators and
opportunity gap), including RFP inclusion, to support the
property's creation of their Sales and Marketing plan.
-Responsible for partnering with Director, PHG Field Sales and the
property to align on a Sales plan for PHG's Field & Global sellers
that ties to the property's segmented budget.
-Responsible for work with the Property Sales and above sales teams
to provide strategic sales support, as needed, to ensure the
strategic approach to maximize revenue is optimal.
-Responsible for communicating relevant Global Sales initiatives,
changes, etc. to property sales leadership (e.g., Lanyon, Delphi
tool usage).
-Responsible for establishing a process and performing Sales
Audits.
-Responsible for establishing and executing on a communications
plan to share best practices across the portfolio, including cross
selling opportunities.
Additional responsibilities: Will work closely with Corporate
Director of Sales to identify and provide strategic sales support
to improve overall property performance. This would include
identifying action items and resources needed to execute special
projects.
Participate on project team's representing the PHG Sales Operations
discipline.
The following are examples of what might be included: Group Value
Proposition- establish the training needed to optimize this segment
for PHG Sales Technology support- work with the Brands Project
Initiative leader to drive initiatives surrounding revenue
performance, i.e. cross-sell program.
Job Requirements:
-Bachelor's degree or equivalent years of relevant work experience
required.
-5+ years of hotel sales experience is required, with demonstrated
increasing levels of leadership responsibility and oversight in the
hotel environment is required.
-Full-service hotel or multi-brand sales experience, selling in
multiple market segments required.
-Excellent communication, presentation and organizational
skills.
-Excellent project management skills. Superior customer service
skills.
-Ability to work and collaborate with multiple disciplines to solve
for opportunities.
-Ability to negotiate and strategize from a brand perspective,
exhibiting a sense of urgency to bring to market.
-Ability to map and understand the entire sales process and related
systems along with correlated KPI's.
-NSA, transient, and group sales experience are all strongly
preferred.
-Ability to assess, interpret and provide insight into sales trends
for maximum penetration into the various markets is required.
-Must be able to work a flexible schedule; significant travel is
required (+/- 50% of the time.)
-Must be able to uphold PHG's MBM Guiding Values & Performance
Principles of Integrity, Compliance, Value Creation, Principled
Entrepreneurship, Customer Focus, Knowledge, Change, Humility,
Respect, and Fulfillment.
(ref. 35626)
Keywords: Pacific Hospitality Group Headquarters, Irvine , Corporate Sales Operations Manager - Irvine, Executive , Irvine, California
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