Assignment Management Counselor
Company: Weichert, Realtors
Location: Irvine
Posted on: August 4, 2022
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Job Description:
Weichert Workforce Mobility is hiring an Assignment Management
Counselor in California responsible for facilitating the overall
global relocation and assignment management process for authorized
client employees. The position provides assignee case management,
customer satisfaction and service delivery, supplier coordination,
and revenue generation, while supporting One Company initiatives
for cross-selling business. The position also works in conjunction
with AMS Tax and Compensation, International Expense Management,
and Client Shared Services departments to ensure client deadlines
and service level agreement metrics are met.
The responsibilities associated with this position are intellectual
in character and require the consistent exercise of discretion and
judgment. Advanced knowledge of tax accounting or international
banking is a plus. This position requires the candidate to use his
or her advanced knowledge to analyze, interpret or make deductions
based on varying facts and/or circumstances.
Specific job responsibilities include, but are not limited to, the
following:
- Providing relocation and compensation policy counseling to the
assignee and his/her spouse, including acting as point of contact
for policy exception requests;
- Primary responsibility for creating, developing and administering
the relocation and assignment processes according to client
specifications;
- Managing and administering the delivery of relocation and
assignment services to assignees and their families, ensuring a
Raving Fan level of customer service;
- Coordinating all third party services to the assignee and his/her
family and ensuring that the services are provided on time through
the course of the assignment;
- Ensuring all data pertaining to assignees is up to date in all
Weichert systems used to support assignees, including all
conversations and correspondence with assignees;
- Interpreting and delivering communications according to
international diplomacy.
Performs other duties as assigned.
Requirements
Ideal candidates will meet the following criteria:
Bachelor's degree preferred
Real estate license preferred within one (1) year of hire
Global Mobility Specialist (GMS) certification preferred
One (1) to four (4) years of customer service experience is
preferred
Previous experience in assignment counseling strongly preferred
Direct client interaction and advisory experience required
Fluency in a foreign language(s) preferred
Proficiency in Microsoft Office suite of products
Strong oral and written communications skills
Ability to multitask in a fast-paced environment
Basic math skills including addition, subtraction, multiplication,
division, percentages, and fractions
Strong attention to detail
Excellent customer service skills
Keywords: Weichert, Realtors, Irvine , Assignment Management Counselor, Executive , Irvine, California
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