Assignment Management Counselor

Company: Weichert, Realtors
Location: Irvine
Posted on: August 4, 2022

Job Description:

Weichert Workforce Mobility is hiring an Assignment Management Counselor in California responsible for facilitating the overall global relocation and assignment management process for authorized client employees. The position provides assignee case management, customer satisfaction and service delivery, supplier coordination, and revenue generation, while supporting One Company initiatives for cross-selling business. The position also works in conjunction with AMS Tax and Compensation, International Expense Management, and Client Shared Services departments to ensure client deadlines and service level agreement metrics are met.

The responsibilities associated with this position are intellectual in character and require the consistent exercise of discretion and judgment. Advanced knowledge of tax accounting or international banking is a plus. This position requires the candidate to use his or her advanced knowledge to analyze, interpret or make deductions based on varying facts and/or circumstances.

Specific job responsibilities include, but are not limited to, the following:



- Providing relocation and compensation policy counseling to the assignee and his/her spouse, including acting as point of contact for policy exception requests;

- Primary responsibility for creating, developing and administering the relocation and assignment processes according to client specifications;

- Managing and administering the delivery of relocation and assignment services to assignees and their families, ensuring a Raving Fan level of customer service;

- Coordinating all third party services to the assignee and his/her family and ensuring that the services are provided on time through the course of the assignment;

- Ensuring all data pertaining to assignees is up to date in all Weichert systems used to support assignees, including all conversations and correspondence with assignees;

- Interpreting and delivering communications according to international diplomacy.

Performs other duties as assigned.

Requirements

Ideal candidates will meet the following criteria:

Bachelor's degree preferred
Real estate license preferred within one (1) year of hire
Global Mobility Specialist (GMS) certification preferred
One (1) to four (4) years of customer service experience is preferred
Previous experience in assignment counseling strongly preferred
Direct client interaction and advisory experience required
Fluency in a foreign language(s) preferred
Proficiency in Microsoft Office suite of products
Strong oral and written communications skills
Ability to multitask in a fast-paced environment
Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
Strong attention to detail
Excellent customer service skills

Keywords: Weichert, Realtors, Irvine , Assignment Management Counselor, Executive , Irvine, California