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OluKai Senior Manager of Store Operations

Company: OluKai Kaenon melin Roark
Location: Irvine
Posted on: August 4, 2022

Job Description:

Job Description Salary: At OluKai, we build premium products for the ocean lifestyle. Our footwear is created using the highest quality materials and crafted into beautiful, functional and incredibly comfortable designs that reflect the spirit of the ocean lifestyle we all enjoy. As a certified B Corporation, we are committed to creating quality products for our customers while leaving the smallest footprint possible on the planet. Our company philosophy is to be environmentally responsible as manufacturers and to pledge OluKai to actively support and work for a clean environment and a better quality of life. Our customers and staff embody the connection that exists between people and the ocean, it is our Culture. We want to build a team of individuals who embrace this culture, and have a passion for providing premium products and service to our customers. Role Summary: Create, enhance and implement owned retail store operations, systems, policies and procedures to deliver a fun, efficient and best in class experience for the retail team and customers while driving sales and profitability through highly motivated store teams and effective omni-channel strategies. The role is under the OluKai brand, however, best practices will also be forwarded and assistance provided to our partner brands, Roark and Melin hats. Responsibilities: Leadership & Culture Create a positive culture of ownership, innovation and sales focus that promotes teamwork and results in high retention and low turnover Build morale by recognizing and celebrating individual and team achievements, supporting career development and creating an environment where employees ideas are valued Develop individual and team performance capabilities via clear expectations, intentional and frequent honest conversations, meaningful recognition, and accountability. Visit and engage on location with retail teams to foster a strong partnership, trust, and positive working relationship Invest in future leadership including recruitment, management, coaching and developing a high performing team of Area Managers and Store Managers. Sales & Marketing Create and implement motivational tools, selling strategies and effective product and sales training programs to reach sales goals Participate in go-to-market strategies to maximize sales of new product launches Evaluate sales results on a daily basis using key business reports and tools - developing plans to improve when necessary Find opportunities to execute creative selling strategies such as pop ups and special events that engage the community and increase revenue Human Resources Partner with Human Resources and District Managers in all activities related to recruiting, hiring, retaining, and promoting a talented and diverse retail team Ensure that stores are in compliance with all employment, state and federal laws, including but not limited to wage and hour, human rights and equal employment opportunities Partner with Human Resources to create localized operating manuals and handbooks Elevate processes to: staff appropriately, encourage and motivate employees and coach throughout the hiring & training process Customer Experience Work with District and Store managers to develop a best-in-class customer journey and experience that solidifies retail as the preferred shopping experience for OluKai customers Create a Customer First culture that empowers all team members to ---solve for yes--- to ensure customer satisfaction in all locations Develop and execute a system for clienteling and other omni-channel strategies Connect the customer with OluKai---s giveback programs in a way that customers feel part of the OluKai ---Ohana and proud of their purchase and brand connection Store Operations Continuously assess efficiency and operational opportunities and work with Store & District Managers and channel partners to create, refine, and implement consistent and scalable processes to meet and exceed our business goals. Create and conduct regular store audits to assist stores in continual improvement Resolve Retail store issues by analyzing data, preparing reports and identifying solutions Build and sustain strong cross functional relationships and be able to represent retail stores on projects Deliver quarterly business plans and hindsight recaps, action plans in coordination with corporate partners to ensure revenue and profit goals are being met Work with Planning to identify themes in product and inventory performance and collaborate with all stakeholders to improve performance utilizing data points, strategy, and seasonality with a goal of increasing sales, optimizing inventory, and enhancing margin efficiency throughout ongoing sales cycles Work with District leaders to ensure brand strategy is consistently executed across all stores, including customer service, product knowledge and visual merchandising standards Finance Partner with finance to deliver positive operating margins by store with the establishment of financial goals/objectives, sales plans, payroll and store expenses, and travel budgets Liaison with Director of Retail and Finance on quarterly and annual Store forecasts Controls and influences budgets, revenue, and expenses Manages Regional payroll budgets and approves all pay rates and salary adjustments Present regular financial and operational results to Director of Retail and other internal stakeholders Technology Critically assess technology needs to create and optimize scalable solutions and evolving operational tools to support omni-channel strategies such as Bopis / Ropis, endless aisle, drop ship, fulfill from store and clienteling Act as Store Systems liaison with IT including managing and updating Store Systems as needed Work with data teams to enhance the store reporting infrastructure Additional Responsibilities Willingness to take on additional responsibilities and special projects as assigned Distribute proven processes and systems to partner brands (Roark, Melin, Kaenon) and occasionally provide consulting and training where appropriate Partner with the wholesale department to create a positive working relationship between stores and local wholesale partners Ability to jump in and assist in new store opening projects and project management Qualifications Minimum 5 years of direct, hands on multi-store operational management, preferably during a period of new store growth where several new units are added annually Bachelor---s degree in a related field Proficiency in MS Office, G Suite and experience with project management software such as Asana, Basecamp, Monday---. Experience with Shopify POS and Full Circle is a plus Ability to project manage working on a variety of projects in parallel Entrepreneurial Spirit - can run without hand-holding and isn---t afraid of leading and delivering on new projects regardless of experience Experience with omni-channel technology implementation is a plus Available for overnight domestic travel and possibly international This position is based in Irvine, CA and requires a minimum of 3-days per week at the home office Benefits and Perks: Free (and insanely good) chef prepared breakfast and lunch provided Monday - Thursday. Includes vegetarian options Generous OluKai product discounts Generous discounts from OluKai shared services brands; Roark, Melin and Kaenon sunglasses Growth opportunities within the Archipelago family of brands Company bonus program Travel to Hawaii and other desirable destinations In-office gym Medical, Dental, Vision insurance 401k with employer match OluKai is a Certified B Corporation with paid Service Days off Work with talented and great people who share a love of the outdoor lifestyle

Keywords: OluKai Kaenon melin Roark, Irvine , OluKai Senior Manager of Store Operations, Executive , Irvine, California

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