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Manager, IS Applications (Onsite based

Company: Tenet Healthcare
Location: Irvine
Posted on: June 25, 2022

Job Description:

Under general supervision of the Director of IS Applications, the Application Manager will be considered a key Information Services leader, focused on application service delivery. This person will advise operating units on system-wide projects and reported issues as well as create and foster strong working relationships with those leaders. The manager will provide oversight of the development, delivery, and support of technology solutions to achieve optimal patient safety and workflow efficiencies. This is a supervisory role responsible for people management; managing the local application support teams, vendor partners and various internal partners associated with Tenet's business functions. The Application Manager will lead a team of analysts to manage administration and maintenance of assigned information systems, function(s) and/or resources. Major responsibilities include assignments for installations, conversions, upgrades, and the development of implementation plans that ensure minimal impact on end users. This role is responsible for support of assigned hospital-based applications, solutions, processes, and assistance with integration to enterprise solutions. Support will include, planning, testing, troubleshooting, and solutioning as needed. Additional responsibilities include oversight for budget and invoice approval, project request intake, project resource procurement, project request tracking, and escalation management. The ability to communicate effectively with vendors and hospital personnel on all levels is required. Duties & Responsibilities Support

  • Provide front-line, second level support as part of the IS Applications team
  • Occasionally work after-hours/weekends to support the needs of the technology organization.
  • Respond to user requests. Includes change requests, tickets, and emailed requests from customers and vendor partners.
  • Support all critical service management processes: Incident Management, Problem Management, Change Management, Application Enhancements, and On call rotation.
  • Monitor applications for any performance issues and communicate to stakeholders.
  • Collaborate with vendors and other support teams to scope, install, and implement support systems.
  • Clearly communicate technical information to both internal and external stakeholders, both verbally and in writing
  • Collaborate on needs analysis, upgrades, or changes to systems and recommend cost-effective hardware/software solutions.
  • Facilitate user group sessions to identify and solve problems.
  • Manage assignments for installations, conversions, and upgrades, and develops implementation plans that ensure minimal impact on end users.
  • Identify opportunities to improve manual processes and provide cost-benefit analysis of automated solutions.
  • Coordinate or direct internal/external audits as needed
  • Other duties as assigned Staffing
    • Supervise analysts and project managers, monitor/track major project requests.
    • Develops the technical, administrative, and managerial skills of assigned staff through coaching, educational offerings, work assignments, and other developmental opportunities.
    • Assign work, monitor work quality, review output, and ensure that staff is effectively trained to successfully deliver work needed.
    • Plan, organize, and direct all activities related to staffing, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives. Strategic Planning
      • Develop departmental goals, along with plans and standards that are consistent with the technological, clinical, administrative, legal, and ethical requirements/objectives.
      • Participate in establishing long-term (i.e., 3+ years) strategic technology directions that will have impact across the organization, in partnership with senior management and senior users.
      • Direct and evaluate all departmental activities including research, design and development of new technologies, service level determination and complaint management.
      • Provide support to higher level managers or serve as a team member on complex projects.
      • Serve as a liaison between clinicians, ancillary departments, and vendors to align clinical and IT standards with department workflow, processes, and policies.
      • Assess the impact of business requirements and process roadmaps across the IT architecture to ensure all aspects are considered.
      • Responsible for participating or directing IS budget activities as needed
      • Assist in clinical process redesign and documentation as needed for new technology
      • Responsible to attend meetings as assigned by the department or Director
      • Other duties as assigned Qualifications Knowledge, Skills and Abilities
        • Maintain current knowledge of changes, regulations, and computing environment
        • Candidates for this role should have a passion for providing excellent customer service and the ability to promote innovation within the organization.
        • Practice's professionalism and integrity in all actions - Demonstrated ability to foster concepts of teamwork, cooperation, self- control, and flexibility to get the work done.
        • Strong organizational skills, decisive judgement, and the ability to establish predictable outcomes for our customers is required.
        • Knowledge of field organizational strategies - Ability to organize and prioritize tasks by balancing business needs with technical requirements
        • Excellent problem-solving and people skills- Communicates ideas effectively to resolve conflicts and achieve business goals. Ability to analyze and resolve complex issues.
        • Strong communication and presentation skills - Ability to gather information and accurately represent it to Leadership teams. Ability to bridge the gap between technical and non-technical stakeholders.
        • Team management and collaborative capabilities - Commitment to collaboration, within and across departments. Leverages each team member's unique background and perspective to achieve team goals while providing clear direction and accountabilities.
        • Interpersonal Savvy - Understands interpersonal and group dynamics and reacts in an effective and tactful manner. Has a range of interpersonal skills and approaches with ability to select a best-fit approach. Minimum Qualifications
          • A Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration with technology as a core component or a closely related field; OR five (5) years of progressively responsible experience working in IT operations, strategic planning, development, project management and policy development.
          • Highly organized with a demonstrated ability to plan and execute small-to-large projects
          • Robust knowledge of software and hardware architecture and systems. (i.e., components, relationships, constraints)
          • Excellent problem diagnosis skills (i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation)
          • Demonstrated ability to multi-task and meet assigned deadlines within a rapidly changing environment
          • Experience working directly with customers, vendor technology teams, internal teams, and business partners to resolve issues
          • Demonstrated leadership skills Preferred Qualifications
            • Knowledge of GE CPN, Cerner Integration, Meditech, Teletracking, Midas, and other hospital applications Working Conditions
              • Normal sedentary office environment
              • Work requires frequent mental/visual effort and operating a PC The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities associated with the job. Tenet Healthcare/USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

Keywords: Tenet Healthcare, Irvine , Manager, IS Applications (Onsite based, Executive , Irvine, California

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