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Corporate Senior Director of Operations

Company: Pacific Hospitality Group Headquarters
Location: Irvine
Posted on: June 24, 2022

Job Description:

Pacific Hospitality Group is seeking an experienced Corporate Senior Director of Operations to join their team!

The Corporate Senior Director of Operations is responsible for assisting the President in working directly with the Hotel operational teams for an assigned group of Hotels within the Pacific Hospitality Group portfolio. This position will serve as the primary point of contact for hotels' operation disciplines incorporating, Food and Beverage and Rooms Operations. The Corporate Senior Director of Operations will lead efforts to improve operational performance by assessing economic factors, understanding demographic trends, enhancing the brand, leveraging relationships, and enhancing guest satisfaction through a variety of tools, while ensuring strict expense control to yield positive results and growth. This position will be instrumental in assessing talent and assisting with the hiring of key managers and hotel Executive Committee members, as well as collaborate with various corporate leaders on Sales, Marketing, F&B, Revenue, etc...The Corporate Senior Director of Operations will report to the President of the Company.

The corporate headquarters is located in Irvine, CA.

The Ideal Candidate Will

-Build and sustain positive relationships
-Take ownership of results
-Focus on the needs of the guest and be observant of guest behaviors
-Proactively coach and motivate
-Act as the primary liaison between operations teams and the Corporate Office.
-Has the ability to provide candid feedback to senior management on the health of the client relationship
Job Responsibilities

-Conduct on-site hotel visits and prepare property reports and action plans for the hotel, corporate teams, and hotel management as needed.
-Aid in establishing, communicating, and implementing operating standards, tools, and resources
-Analyze property data and provide potential solutions to increase guest satisfaction and improve operating efficiencies, reduce expense, and maximize revenue
-Develop and track property key initiatives and KPI's
-Ensure hotels are meeting operational budgets
-Manage regional expenses to be within annual budgetary guidelines
-Manage overall financial performance by analyzing and reconciling financial reports, determining trends and areas of opportunities, advising others on cost control methods and budgetary trends
-Participate in the implementation of goals and the successful rollout of initiatives and programs
-Monitor projects and plans via site inspections to ensure conformance to plans and actions
-As subject matter experts, provide technical knowledge and guidance
-Partner with other internal departments to continuously optimize financial and guest satisfaction results
-Assist hotel management and teams in the successful completion of all goals, plans, and reports
-Evaluate daily operations and implement measures to improve and exceed guest satisfaction and operational efficiency
-Update and discuss adverse incidents, operational issues, claims, and customer service issues for impact and corrective processes
-Assist with the acquisition and development of competitive talent and promote opportunities for attracting and retaining high performing talent; ensuring adequate staff to meet operational requirements
-Suggest operational and capital improvements for the hotels
-Maintain compliance with established policies, procedures, objectives, quality assurance, safety, and environmental and infection control
-Maintain regular visibility and communication with hotels/corporate to ensure obligations are continuously being met and concerns are addressed in a timely manner
-Coach and mentor all management in assigned group of hotels to ensure key performance is met
-Coordinate with Human Resources on personnel issues
-Routinely audit hotel summary reports and records as required, submitting requested reports and statistics
-Develop short term action plans and long-range planning for new programs and strategies that impact the hotels based on the existing corporate directed goals and any new goals that are created
-Develop and submit property and overall region reports to the Corporate team on a consistent basis
-Ensure that all safety and brand standards are maintained
-Attend approved conferences for each of the brands that are within the organization
-Take part in Brand Area Manager Visits (i.e. Marriott, Hilton etc.)
-Develop and leverage internal and external partnerships to maximize achievement of business goals
Job Requirements

-Minimum of at least 3 years of multi-property oversight as a Corporate Director of Operations/ Area or Regional Director of Operations preferred
-Prior General Manager experience from a large hotel with complex Rooms and F&B operations would be considered
-Full-Service hotel experience is required
-Strong F&B acumen preferred
-Must be able to travel 2 to 3 weeks a month to Hotel properties
-Bachelor's degree in Hospitality Management is preferred
-Enjoys a variety of tasks and being highly mobile
-Highly organized and able to use organizational tools to track multiple tasks
-Follows through and follows up on his/her own work and the work of others
-Manages time efficiently to meet established project deadlines
-Possesses a strong ability to perform independently as well as within a team environment
-Keeps abreast of latest industry products, services, information, and best practices
-Experienced at operating successful independent properties and delivering results
-Possesses an ownership mentality (ref. 45405)

Keywords: Pacific Hospitality Group Headquarters, Irvine , Corporate Senior Director of Operations, Executive , Irvine, California

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