Banquet Manager
Company: Marriott International
Location: Irvine
Posted on: June 24, 2022
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Job Description:
Posting Date Apr 15, 2022
Job Number 22059814
Job Category Rooms & Guest Services Operations
Location Courtyard Irvine Spectrum, 7955 Irvine Center Drive,
Irvine, California, United States
Brand Courtyard by Marriott
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
With more than 330 managed locations in more than 20 countries
Courtyard by Marriott offers a refreshing environment that helps
guests stay connected and balanced. Working at Courtyard, you'll
ensure guests have a smooth, productive stay that meets their
personal and business needs. Find Your World at Courtyard by
Marriott.
JOB SUMMARY Supports the successful execution of all operations in
the hotel operations departments (may include Front Office,
Business Center, Recreation/Health Club, Housekeeping, Food and
Beverage/Culinary and Engineering/Maintenance) and managing staff.
Strives to continually improve guest and employee satisfaction and
maximize the financial performance of the department. Ensures that
standards and procedures are being followed. Leads specific team
while assisting with meeting or exceeding property goals. CANDIDATE
PROFILE Education and Experience High school diploma or GED; 4
years experience in the guest services, front desk, housekeeping,
or related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 2 years experience in
the guest services, front desk, housekeeping, or related
professional area. CORE WORK ACTIVITIES Supporting Operations Team
Ensures that goals are being translated to the team as they relate
to guest tracking and productivity. Understands employee and guest
satisfaction results and communicates game plans to address need
areas and expand on the strengths. Assists in ensuring that the
team has the capabilities to meet expectations. Leads by example
demonstrating self-confidence, energy and enthusiasm. Assists
employees in understanding guests ever-changing needs and
expectations, and exceeding them. Supporting Property Operations
Function(s) Follows property specific second effort and recovery
plan. Publishes all guest satisfaction results in a timely fashion
including all guest satisfaction forms, comment cards and guest
letters. Takes proactive approaches when dealing with employee
concerns. Extends professionalism and courtesy to employees at all
times. Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and
hours/occupied room goals. Performs hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest Experience
Provides excellent customer service by being readily
available/approachable for all guests. Takes proactive approaches
when dealing with guest concerns. Extends professionalism and
courtesy to guests at all times. Responds timely to customer
service department request. Ensures all team members meet or exceed
all hospitality requirements. Assisting in Managing Profitability
Assists in performing required annual Quality audit with GM & RD.
Ensures a viable key control program is in place. Understands
financial statements, sales and activity reports, and other
performance data. Conducting Human Resources Activities Interviews
and assists in making hiring decisions. Receives hiring
recommendations from team supervisors. Ensures orientations for new
team members are thorough and completed in a timely fashion. -
Marriott International is an equal opportunity employer. -We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law.
Rooms & Guest Services OperationsRequired
Keywords: Marriott International, Irvine , Banquet Manager, Executive , Irvine, California
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