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Client Relationship Manager ( Remote )

Company: iHire
Location: Irvine
Posted on: May 14, 2022

Job Description:

iHire, an award-winning career platform, is seeking Client Relationship Managers to join our team. We are growing at a rapid pace and seek conscientious employees to help us continue to thrive in this exciting market.

We'd like to hear from you if you are energized by relationship building, identifying customer needs, and cultivating new business opportunities. We are a Great Place to Work-Certified--- company with a nationally recognized workplace culture.

Position can be on location in our Frederick, MD office, Angola, IN office, or remote.

What You Will Do

  • Build and maintain relationships with clients and key personnel within our client companies.
  • Conduct regular business reviews to ensure clients are satisfied with their products and services and identify expansion opportunities.
  • Collaborate with internal iHire stakeholders to ensure client satisfaction.
  • Analyze various KPIs and data using analytics tools.
  • Escalate and resolve areas of concern as raised by clients.
  • Monitor performance against service-level agreements and flag potential issues.
  • Manage multiple product implementation projects at varying stages.
  • Perform root cause analyses to identify and develop strategies for addressing issues.
    What You Will Bring
    • Success in account management capacity and/or experience with a strong focus on relationship management.
    • Technical competence with the ability to assimilate technical information quickly.
    • Proven analysis, problem-solving, and troubleshooting expertise.
    • Ability to multitask and perform effectively under pressure.
    • Comfortable interacting with all levels of management and roles within the client organization.
    • Ability to prioritize and escalate customer issues as required.
    • Excellent communication and presentation skills to effectively explain a solution to a customer's problem.
    • Outstanding attention to detail and organizational skills.
    • Enthusiasm, a strong work ethic, and a positive and results-oriented attitude.
      Why You'll Love IHire

      We offer a competitive salary plus an exceptional benefits package including:
      • Health, Dental, and Vision
      • 401(k) Match (up to 4%)
      • Generous PTO plus 10 Paid Holidays
      • Life Insurance
      • $500 Annual Wellness Credit
      • Tech Pack and Monthly Internet Stipend
      • Professional Development Opportunities
      • Tuition Reimbursement
        Compensation is highly competitive and based on qualification and experience

        Who We Are

        iHire has been in business for more than 20 years (and counting), helping job seekers just like you find great opportunities in their industry. But iHire isn't your average company. We value passion, ability, enthusiasm, and dedication. And we provide a flexible environment where the best employees can thrive, grow with us, and become leaders while maintaining a healthy work/life balance.

        Although we've temporarily exchanged our famously stocked breakroom and in-person social events for virtual happy hours and "Zoom" Pictionary, you'll quickly find out why iHire is a great place to work - even when working remotely!

        Our goal is to be a diverse workforce that is representative of our clients and communities. We strongly encourage women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, people of all ages, and veterans to apply. We are committed to building a team that is inclusive of a variety of backgrounds and perspectives.

        Employment Type: Full Time

        Bonus/Commission: No

Keywords: iHire, Irvine , Client Relationship Manager ( Remote ), Executive , Irvine, California

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