Digital Portfolio Director (Remote)

Company: Context Travel
Location: Irvine
Posted on: May 14, 2022

Job Description:

Context Travel is a long-standing tour operator and B Corp, backed by growth equity, that is changing the game when it comes to innovation in the educational travel space. Functioning like a high-growth start-up, we are seeking a Digital Portfolio Director to own our online courses and seminars products. Since 2003 Context has run immersive walking tours led by experts in 70 cities around the globe. We believe in forming a global community through a shared love of learning, discovery, history & culture. In 2020, we launched Context Learning daily, online seminars presented by our same network of experts. Now, a rapidly growing business line in it's own right, our digital product allows us to function more like an e-commerce business than a traditional travel business, with daily opportunities to engage new audiences who are curious about the world, and the ability to provide immense value to our network of experts. Fast-forward to 2022, we are ready to split out our portfolio teams to have a P&L leader at the helm of each, own their own product lines across our travel and digital expert-led learning experiences. The Digital Portfolio Director will report to our President, who is based in Florida. What you---ll do: Own the P&L and report on performance of the digital portfolio to the executive team and the board Manage the digital content, programming, and scheduling alongside marketing Identify content and expertise gaps and work with expert team to recruit and hire accordingly Own the end-to-end customer experience, working alongside product/engineering and customer experience teams to test and refine Track NPS and survey responses and refine the product accordingly, periodically speaking with clients and experts directly for follow up Foster a culture of testing and innovation Coach and mentor (without formal managerial oversight) a team of dedicated digital customer experience managers, coordinators, and full/part-time moderators Spearhead partnerships enabling expansion to new audiences Work across cultures and time zones with our global teams: client services, technology, sales, marketing, finance & expert community Run monthly accounting with finance Keep tabs of the offering of the online learning providers to ensure our product remains cutting edge Desired experience: Proven entrepreneur with a spirit of innovation and demonstrated interest in 0-1 and 1-n product development 3 years of education/edtech industry experience, preferably with online learning platforms 3 years of managing teams across time zones & cultures Ability to coordinate and project manage across multiple departments like tech, marketing, and operations Track record of driving complex & high-volume operations at some scale Strong analytical skills with interest in using data to inform decisions Practitioner of the growth mindset & desire to work in a mission-oriented company Clear communicator and original thinker with personal and professional goals In addition to the above, we---d like to see the following soft traits: Strong project management skills High level of organization and detail orientation Data-driven and analytical Thoughtful and proactive communicator Humble collaborator and team player Scrappy, roll up your sleeves attitude Voracious desire to learn Believer in the transformative power of cultural travel In exchange, we are thrilled to offer: A supportive, mission-oriented work environment with colleagues who care Unlimited access to online seminars and in-person tours Annual learning stipend to pursue personal and professional interests A competitive salary with 401K ( match), health & dental insurance Tech stipend Unlimited PTO (with encouraged minimums and parental leave) A remote-first work policy An annual company retreat to connect with international colleagues (past locations include Lisbon, Barcelona, the Poconos [arguably the best one], and NYC) An unparalleled opportunity to take ownership of the newest and fastest-growing department within the company About Context We're Context Travel, a highly respected travel brand providing private and small group tours with leading scholars in 70 cities around the world. Guided by specialists and scholars, our tours are in-depth explorations of the people, history, and culture that make a city amazing. Context is a B-Corp and pioneer in conscious travel. Context is a quick-growing team dispersed between the East Coast USA and Europe. We were remote long before the pandemic and will continue to be. Please note, we weigh cover letters heavily, and look forward to hear about why you are applying to our position in your own words. We are unfortunately unable to sponsor work visas at this time. Context Travel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know. Powered by JazzHR hTA52K1sE5

Keywords: Context Travel, Irvine , Digital Portfolio Director (Remote), Executive , Irvine, California