Principal Engineer - Identity Access Management

Company: Verizon
Location: Irvine
Posted on: May 13, 2022

Job Description:

When you join Verizon Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.What you'll be doing... The VCG Digital organization is seeking a self-starter, passionate, Senior Customer Identity Access Management (CIAM) Operations support leader to play a critical-facing role that demands him/her to lead a multi-function customer identity and fraud prevention DevSecOps development team composed of US employees and contractors as well as working with a development team in India.This position will partner with Verizon GTS Security, Fraud and Development Operations organizations, Infrastructure TechOps and DBA organizations, as well as Identity and fraud application development teams centralizing all application DevSecOps functions including developing and implementing a secure CI/CD pipeline with adherence to Verizon security practices; provide application development level 2 production operations support for call center and customer complaints and escalations, application development outage bridge support, application fraud operations, and identity and fraud measurements, alerts and dashboards supporting operations, business and executive reporting, KPIs and OKRs. The position will be responsible for all Verizon channels Digital, Assisted, Retail to define standard practices and procedures and lead identity and fraud application development team providing standard 24x7 supporting Digital web, mobile web, mobile app, TV and Vendors, Retail Direct and Indirect and Assisted Care, IVR, Chat channels ensuring security compliance with software, infrastructure and third-party libraries, and implementing standard dashboards in Grafana and Kibana using Splunk and ElasticSearch.

• Partner with Identity and Fraud application development teams ensuring compliance with Verizon security standards including SAST Fortify code scans, OSS BlackDuck open source scans, RASP real-time protection, Infrastructure IP, Port and Tenable agent scans, and other application security compliance.
• Partner with Identity and Fraud application development teams leading standardization of application logs using Splunk and ElasticSearch including helping to define standards and track implementation across application teams.
• Partner with Digital Operations organization and GTS application teams to define and implement identity and fraud monitoring and alerting solutions including standard application and executive dashboards using Kibana and Grafana adhering to Verizon GTS NorthStar standards.
• Lead team in providing 24x7 application development operations support partnering with Digital Operations and other Application development teams supporting Customer and Agent reported issues via AYS ticket workstream, JIRA customer defect dashboards, single user issue emails, and production operation command bridges.
• Lead ForgeRock AM / IG onboarding / configuration; onboarding new Oauth clients to IAM platform and configuring new policy URL routes.
• Partner with Digital Business and Operations, Security, Risk and Fraud organizations on identity and fraud detection operations, aligning with organizations of current vectors of attempted account takeovers, BOT and other suspected traffic, deploy new rule engines and machine learning models, and work with GTS application development teams to enhance solutions protecting Verizon customers.
• Align with Business, Security and Fraud organizations on rules, KPIs and executive reporting.
• Provide senior leadership executive reporting on program status and results.This role will be based out of one of the locations listed in the posting. In this role, you'll have a defined work location that includes work from home and assigned office days set by your manager.What we're looking for... You'll need to have:
  • Bachelor's degree or four or more years work experience.
  • Six or more years of relevant work experience.
  • Extensive experience in extracting data from multiple sources and loading into Cloud, Data lake and Data marts using GCP, Bigdata.
  • In-depth knowledge of Hadoop, Spark and experience driving big data migration on GCP environment.
  • Experience with RDBMS databases including Redis and MongoDB.
  • Experience in application development logging and operations support, triaging customer complaints, system and api errors using Oracle, Splunk and ElasticSearch.
  • Hands-on experience in working with ecosystems like Hive, Impala, Sqoop, Spark and Ooze.Even better if you have:
    • BS in computer science or a related field.
    • Three or more years of experience in senior team member or lead roles.
    • Strong experience in designing and implementing the best architecture for GCP, BigData, Enterprise Data Warehouse.
    • Good proficiency in all data warehousing concepts, ETL concepts, ETL loading strategy, Data archiving, Data reconciliation, Error handling, Error logging mechanism.
    • Experience in articulating the business drives and architectural approaches to deliver best in class dashboards using grafana and nifi tools.
    • Demonstrated interpersonal skills and the ability to communicate effectively with experience with executive communications.
    • Experience participating in and developing strategic plans to realize business objectives.
    • Application development experience using Java, Scala, python kafka, akka technologies.
    • Knowledge of AWS Kubernetes, Docker images, and EKS.
    • Experienced with Big Data technologies like HDFS, NIFI, PIG, Spark SQL, Hive, Impala, Sqoop, Spark and Ooze and data pipelining techniques for moving and analyzing Terabytes of data in minutes.
    • Experience with Distributed Data platforms such as HDFS and Elasticsearch.
    • Experience with reporting systems like Grafana, Splunk UI, Kibana.
    • Experienced with NOSQL Databases like Elasticsearch, Splunk, MongoDB, Cassandra, Graphite, InfluxDB.
    • Knowledge of secure coding with OWASP coding practices, Fortify and Blackduck or equivalent security scanning software.
    • Experience with CI/CD process - GIT (Bitbucket), Jenkins, Jira, Confluence.
    • Oral & written communication skills; can present findings concisely and effectively to critical audiences.
    • Google drive suite services (Google Docs, Google Sheets, etc.)
    • Demonstrated interpersonal skills and the ability to communicate effectively with experience with executive communications.
    • Strong decision-making and problem-solving skills.
    • Strong leadership skills and the ability to work and interact with multiple levels of management.
    • Ability to work independently but with ability to communicate status and achieve results with minimal direction, Ability to translate large complex requirements to understandable deliverables and project plans.
    • Proactive self-starter with a strong sense of urgency, but able to navigate a changing environment.
    • Strong problem-solving skills and willingness to roll up one's sleeves to get the job done.#VZITEqual Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our page to learn more.COVID-19 Vaccination RequirementVerizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).

Keywords: Verizon, Irvine , Principal Engineer - Identity Access Management, Executive , Irvine, California