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Manager, IT Operations

Company: ShiftPixy
Location: Irvine
Posted on: November 22, 2021

Job Description:

Your role is to be the escalation point for the operations technology team, who make the day to day easy and fluid for everyone. The support team is focused on appropriately managing & delivering against case tickets for all user requests communicating empathy, timing, and expectations in a clear, concise, and understandable manner. Additionally, the service desk team is also responsible for planned development that cover facilities to cloud system administration. This position will oversee the Lead service desk manager, and department leadership responsibilities.Below is a list of items you will be the responsible escalation leadership before it reaches c-suite:

  • Manager of the service desk team or managed an office in a startup environment
  • Prioritization and upward communication on upgrade, replacement, and retirement of operation systems
  • Creation and management of a forest-implementation of multiple Office365 cloud corporations and clear and auditable delineation of employees
  • Implementation, maintenance, administration, and configuration of the enterprise Jamf Pro environment
  • Developing and maintaining iPad deployment automation architecture, design/migration, and troubleshooting
  • Work with the Engineering and the Managed Service groups to identifying emerging incident trends and drive problem resolution
  • Leasing, packaging and remote management of client facing iPad hardware and 3rd party software applications to be distribute using Jamf Pro
  • Assist with driver mobile device setup and ensure reliable connectivity for notifications
  • Support, monitor, test and troubleshoot hardware, operating system, and software problems
  • IT policies and technical documentation management, updates and external communication
  • Develop expertise to inform and collaborate with staff on new technologies
  • Install, troubleshoot and configure workstation software and hardware
  • Ensure security through access controls and compliance with policies
  • Provide 4th level Microsoft 365 technical support in an efficient and expeditious manner. Display advanced problem solving and critical thinking skills. PowerShell scripting expertise for PowerShell migrations, troubleshooting and support is a must.
  • Supports ServiceDesk in resolving escalated tickets requiring specific technical knowledge
  • Improves tools functionality and enhances jira service desk system usability, helps reinforce processes and governance through delivery of automation
  • Monitoring of activity and security for
  • AWS (Config, Cloudflare, Cloudwatch, Coralogix)
  • Azure user management
  • Jira Service Desk Usability
  • 3rd party software management
    • Set up accounts and physical workstations and cabling
    • Upgrade systems with new releases and models
    • Company hardware auditing and management
    • Installation and tracking of IT assets
    • Provide 1st through 3rd level support
    • Network management and support, specifically around Meraki
    • Internet management (AT&T and/or COX Business)
    • Zoom, MSFT Teams, and Mobile devices (AT&T)
    • Active Directory / User Management
    • Support OSX and Windows devices
    • Software training for all internal employees
    • IT policies and technical documentation management
    • Installation, auditing, and tracking of hardware assetsJob Type: Full-timeBenefits:
      • 401(k)
      • Dental insurance
      • Health insurance
      • Paid time off
      • Vision insuranceSchedule:
        • 8 hour shiftAbility to commute/relocate:
          • Irvine, CA 92618: Reliably commute or planning to relocate before starting work (Required)Education:
            • Bachelor's (Required)Work Location: One location

Keywords: ShiftPixy, Irvine , Manager, IT Operations, Executive , Irvine, California

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