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Relationship Manager

Company: Beyond Bancard
Location: Irvine
Posted on: November 18, 2021

Job Description:

We are looking for experienced Merchant Service / Payment processing professionals. If you do not know First Data or TSYS, please do not apply.
OVERVIEWThe Relationship Manager plays a key role in the Operations team, working alongside underwriting, risk, and product teams to execute and support our global payments strategy.
ESSENTIAL DUTIES AND RESPONSIBILITIES:Customer FocusThe Agent Support Representative to facilitate and foster new relationships, perform training, provide materials, and assist with submissions.Develops and nurtures internal and external relationshipsResponds quickly with accurate information or follow-up expectationsProactively understands needs and concerns of merchants and agentsLives our vision and deepens relationships by championing accounts and relationships through the on-boarding process
Managing Time & PrioritiesStrong time management; focuses efforts on important prioritiesUses workplace tools, technology or personal methods to keep track of priorities and assignmentsOptimize payments operation, reliability, quality, cost of payment methods and relationships using rigorous, data-driven performance evaluationsMaximize current partnerships through detailed and proactive account management, working with partners to define, iterate, stabilize and enable new initiatives and productsCollaborate with partners to improve points of failures, resolve partner incidents, document processes and drive accountability/performance against contracted service levelsResearch and analyze industry trends and opportunities to further distinguish its positioning and payments productsIdentifying a strategic partnership between businessesPortfolio acquisitionPerform Statement AnalysisPerform additional duties as assigned.
QUALIFICATIONS:1 year of relevant work experience in the payments industry1 year of partner or relationship management experience preferredMinimum 1 year required in the payments industry.
Strong administrative background with effective communication via both email and phoneModerate understanding of common payment processing sales channels (Retail, Restaurant, eCommerce, MOTO, CDP)Basic understanding of Underwriting and Risk job functionsBasic understanding of common equipment and gatewaysBasic understanding of TSYS processing platforms and pricing structures preferred, but not required
Basic knowledge of the merchant onboarding process, from sales to deployment

  • We offer a fast-paced, welcoming, and supportive work environment. There are many opportunities to advance your career. Enterprising, capable, focused people prosper with us. We promote teamwork, support learning, and encourage advancement for all of our employees. We want you to excel because we believe that your success is our success.

Keywords: Beyond Bancard, Irvine , Relationship Manager, Executive , Irvine, California

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