IrvineRecruiter Since 2001
the smart solution for Irvine jobs

Senior Manager, Customer Engagement Programs

Company: Rivian
Location: Irvine
Posted on: April 10, 2021

Job Description:

United States, California, Irvine Rivian--is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.-- As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.-- We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois. Rivian's Sales and Marketing organization is a growing part of the Commercial business, on a mission to build memorable customer experiences at every touchpoint. We aim to think critically about meaningfully building a community around Rivian's desire to Keep the World Adventurous forever, while supporting the full customer journey through ownership and beyond. As the Sr Manager of Customer Engagement Programs, you will be responsible for working cross functionally to manage and implement solutions and programs across the Sales & Marketing organization, in direct service to Rivian's greater Commercial organization goals. You will lead program and project management specifically at the intersection of Retail, Ownership, and Customer Service teams - inclusive of new market entry preparedness.--Key partners you'll collaborate with throughout this process include: Brand, Charging, Commercial Analytics, Commercial Training, Communications, Corporate Strategy, Delivery & Field Operations, Digital Commerce, Facilities, Finance, and Service Operations. You will partner closely with all the above teams to architect and execute programs that continuously improve processes to support a world class Sales & Marketing organization and most importantly, our customers. Responsibilities

  • Work across Retail, Ownership, and Customer Service teams to fully document and socialize priorities and strategies across stakeholders.
  • Establish a clear decision making and approval framework for all major work streams, inclusive of leadership approvals and escalation tracking.
  • Create a project workflow and tracking plan for team use.
  • Own overall program roadmap and milestone development implemented and matured as the Retail, Ownership, and Customer Service teams' scale.
  • Build out a rollout cadence and internal communications plan to keep all owners and partner teams up to date on work in our business.
  • Leverage processes, technology & analytics to develop dashboards, metrics and KPI's/goals that effectively measure functional excellence/effectiveness of the Retail, Ownership, and Customer Service teams.
  • Capture goals and KPIs, leverage data to measure performance and identify gaps through regular program audits (continuous improvement for primary teams).
  • Manage and develop team of program/project managers that look after strategic segments of the business, including: Retail, Customer Service, Field Events, Customer Lifecycle, Drive Programs, International Go to Market.
  • Establish processes for work with hiring and financial target tracking to push teams to scale responsibly and in line with growth plans.
  • Identify a set of Program and Project Management peers to build new communications and project management standards across the Commercial organization.
  • Support special projects driving toward team goals and mission, inclusive of new process and proof of concept.
  • Work with leadership to understand priorities and opportunities for value-added support on an annual and quarterly basis to keep aligned with company objectives.
  • Lead team meetings to track progress and report out on business-critical targets. Qualifications
    • In depth understanding and track record of excellence in scaling businesses and operations.
    • 8+ years of experience in program management, operations, strategy/consulting with an emphasis on operations, go to market, or sales/marketing.
    • MBA or equivalent experience.
    • EV, tech, and/or startup experience advantageous, but not required.
    • An innovative, customer-centric mindset and approach. Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.--All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages. If selected 'other' school, please provide school name.
      Who is your most recent employer? (Type N/A if not applicable). --*
      Current job title --*
      What are your salary expectations?
      Are you currently authorized to work in the United States? --*
      -- Will you now, or in the future, require employer visa sponsorship (e.g., H-1B)? --*
      -- Please indicate ALL countries of which you are a citizen/national or legal permanent resident. --*
      U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Rivian Automotive are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
      • Autism
      • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
      • Blind or low vision
      • Cancer
      • Cardiovascular or heart disease
      • Celiac disease
      • Cerebral palsy
      • Deaf or hard of hearing
      • Depression or anxiety
      • Diabetes
      • Epilepsy
      • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
      • Intellectual disability
      • Missing limbs or partially missing limbs
      • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
      • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Rivian, Irvine , Senior Manager, Customer Engagement Programs, Executive , Irvine, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Licensed Medicare Insurance Agent - State of the Art Lead Management Platform
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required (more...)
Company: ASSURANCE Independent Agents
Location: Paramount
Posted on: 04/18/2021

Property Management
Description: Property Management Couple -
Company: Lake Park Homes
Location: Placentia
Posted on: 04/18/2021

Department Manager
Description: Company: My Job Tank is a well-established international company with a history of success in discovering unique talents from all over the world. With our global network, we are well-placed to harness (more...)
Company: My Job Tank, Inc
Location: San Gabriel
Posted on: 04/18/2021


TECHNICAL PROJECT MANAGER
Description: Experience with setup, configuration, and development, specifically with complex migration
Company: Trinus Corporation
Location: Cerritos
Posted on: 04/18/2021

Technical Project Manager (Salesforce)
Description: IMPEX Technologies is looking for Technical Project Manager to provide one of our largest public sector clients in Southern California with technical leadership and agile project management expertise (more...)
Company: Impex Technologies Inc.
Location: Cerritos
Posted on: 04/18/2021

Client Management Representative ? Greater San Diego, CA Area
Description: Job Description:We have a new and exciting opportunity for a Remote Licensed Client Management Representative in the Greater San Diego area The position is fully remote and requires you reside in the (more...)
Company: Fidelity Investments
Location: Glendora
Posted on: 04/18/2021

Key Account Manager, MedTech (Remote)
Description: Location: This position is remote-based and we're considering qualified candidates throughout the Continental US.Position Overview: Identify and target potential new large complex and medium-sized customers (more...)
Company: IQVIA
Location: Poway
Posted on: 04/18/2021

Store General Manager
Description: Grocery Outlet is seeking experienced grocery and retail managers who understand their stores inside and out to independently run a Grocery Outlet location.Grocery Outlet partners with top local retail (more...)
Company: Grocery Outlet
Location: Cathedral City
Posted on: 04/18/2021

Salon Manager - South Coast Marketplace
Description: Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to hire and support other stylists Then let's talk Maybe you're a stylist who wants more responsibility,
Company: Great Clips
Location: Cypress
Posted on: 04/18/2021

Store General Manager
Description: Grocery Outlet is expanding Come join our family and become an Independent Operator today We are looking for strong retail professionals that are interested in partnering with Grocery Outlet to run new (more...)
Company: Grocery Outlet
Location: Glendora
Posted on: 04/18/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Irvine RSS job feeds