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Director, Business Operations

Company: States Title
Location: Irvine
Posted on: April 8, 2021

Job Description:

States Title is a top 10 title and escrow provider that is intelligently transforming closings by applying machine intelligence to the age-old processes and procedures in the $25B Title and Settlement industry. States Title makes residential real estate simple and efficient, allowing lenders to close more loans, faster, and at a lower cost. About the role The Director, Business Operations will be responsible for supporting key strategic and operational initiatives. They will be excited to join the 'title and escrow company of the future,' furthering the mission to make the home closing process as frictionless as possible for homebuyers, real estate agents, and lenders. This person will be instrumental in carrying out a diverse range of projects related to scaling our operation via new customers and new channels. This person will be breaking new ground and developing the strategies and processes to grow. They will lead the cross functional project management and implementation including working with our partners in accounting, underwriting, application support, marketing, legal, compliance, operations, and finance. This person will be excited and energized to frequently take on new challenges, learn new processes, and forge new cross-functional relationships. They will collaborate with their fellow Business Operations teammates and the wider Operations team to create an efficient, enjoyable work environment. Once allowed, they will have moderate travel to States Title's state of the art operations center in Irvine, CA and eventually, future operations centers across the country. This role can be based anywhere in the US, working remotely, and will report to a remote manager. What will you be doing?

  • Make an immediate impact on a national scale by solving complex, cross-functional problems and driving solutions through to implementation.
  • Conduct research and provide structured, strategic recommendations by leveraging data and insights on how to optimize our centralized and field operations in a highly regulated industry.
  • Create and manage communications between centralized operations and the field with the goal of improving transparency, driving excitement, announcing new feature launches, and gathering feedback for future improvement.
  • Collaborate with our broader Operations Team, Product, and Engineering teams to develop and deploy operational technological solutions to areas of inefficiency.
  • Optimize training programs to ensure high quality output within quickly scaling operation
  • Work with Irvine Director and Sr. Director of Business Operations to optimize day-to-day operations of the center including scheduling and attendance optimization, planning for all-hands meetings, and other management projects
  • Support strategy, planning, and ramp up of state-of-the-art operations center in Irvine CA and any future new center
  • Work with Business Operations team to launch future operations centers and States' ability to process more complex transactions What skills and experience do you need?
    • 7+ years in management consulting and/or business operations
    • Ability to thrive in ambiguous environments
    • Superior project management skills and extreme attention to detail
    • Strong analytical chops, comfort with data and modeling
    • Bias toward ownership / action
    • Takes initiative, wants ownership We want the work you do here to be the best work of your life We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission. We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent.
      • Our passionate, capable team will always be our #1 benefit
        • We are proud of the team we have built so far, and we are excited about the team we have yet to add
        • Learn something new every day
        • Get more done than you would anywhere else
        • Highly competitive salaries and stock option grants
        • Health, dental, and vision benefits for you and your family U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at States Title are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
          • Autism
          • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
          • Blind or low vision
          • Cancer
          • Cardiovascular or heart disease
          • Celiac disease
          • Cerebral palsy
          • Deaf or hard of hearing
          • Depression or anxiety
          • Diabetes
          • Epilepsy
          • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
          • Intellectual disability
          • Missing limbs or partially missing limbs
          • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
          • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: States Title, Irvine , Director, Business Operations, Executive , Irvine, California

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