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Project Manager, Mobile Service Operations

Company: Rivian
Location: Irvine
Posted on: April 6, 2021

Job Description:

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois. The Rivian Service Operations Team is a dynamic group that ensures every Rivian driver receives premium service anytime vehicle maintenance or repair needs arise. We provide premium, seamless, and convenient solutions via our network of Rivian owned service centers, mobile service vehicles, and network of service parts. We are always looking for top talent - customer-centric professionals in a broad variety of roles to help us continuously develop and improve the quality and range of our service and products. The Service Operations Team at Rivian encompasses critical components of vehicle service such as service engineering, collision repair, service parts, programs & operations, technical support, field teams, and remanufacturing. Rivian Service Operations is seeking a Project Manager for Mobile Service to help fulfill the goals of the broader team. At Rivian, we believe that the best service is one that the customer does not need to think about and strive to complete the majority of repairs using Mobile Service, which is performing repairs at the customer's vehicle's location rather than having them come to us. As the Project Manager of Mobile Service Operations, you will support the program by assisting with the execution of projects as they relate to Mobile Service. This role will require exceptional cross functional interaction and sharp attention to detail. Additionally, this Project Manager must be flexible, dependable, organized, proactive in initiating continuous improvement and have an ability to prioritize strategically. This role will require creativity, superb communication skills and will focus on execution and seeing projects through to completion from beginning to end. Responsibilities

  • Manage complex, multi-disciplinary projects to fulfill program requirements and timelines
  • Support formalization of program documentation, standards, training and building blocks
  • Ability to identify non-standards and utilize creative solutions to implement structure with partners
  • Act as a liaison between cross-functional partners and field service teams to collect feedback, identify opportunities for improvements, and lead initiatives for continuous improvement of system tools and workflows
  • Create, articulate, and execute on project plan through all stages of the project lifecycle, inclusive of gathering stakeholder feedback and buy-in, creating project documentation, and implementation
  • Identify and work through obstacles in a collaborative environment
  • Maintain agility in project scopes Qualifications
    • 1-2+ years' experience in project management
    • Willingness to adapt to a dynamic business environment
    • Execution focused
    • Ability to drive cross-functional projects to completion
    • Strong leadership, communication, and interpersonal skills
    • Proven ability to work with an adventurous spirit, challenge standards and in using analytics to solution
    • Ability to understand and communicate needs of all stakeholders
    • Excellent documentation and project tracking skills
    • 4-year college/university degree or similar/equivalent work experience in Operations or related field
    • Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
    • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
    • Ability to lift and carry up to 50 lbs.
    • Ability to talk, listen and speak clearly on telephone. Equal Opportunity Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages. Privacy We take your privacy seriously. For details please see our Candidate Privacy Notice.

Keywords: Rivian, Irvine , Project Manager, Mobile Service Operations, Executive , Irvine, California

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