Senior Partner Success Manager
Company: Datto
Location: Irvine
Posted on: April 5, 2021
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Job Description:
Coaching and mentoring of partner success managers Drive the
achievement of high levels of partner retention within an assigned
set of strategic partner accounts Analyzing partner business needs
and help in creation of business programs to facilitate business
growth in high touch and tech touch models Promote increased
product adoption, partner loyalty, and partner health via proactive
engagement with partners throughout the partner lifecycle Engage in
retention efforts in support of at-risk partners, and establish
success plans moving forward Identify opportunities to better
retain partners based on partner size, length of service, and other
factors Provide visibility and internal awareness regarding partner
health and drivers of attrition on a monthly/quarterly/yearly
basis, to help inform actions across the business Collaborate with
Finance and Sales to actively address partner satisfaction issues
that may inhibit receivables, renewals, and upsell, and also to
negotiate concessions required in order to move forward effectively
with specific partners Collaborate with Product Management, Product
Design, and Engineering to influence product roadmap, design, and
development based upon partner feedback Collaborate with Marketing
on initiatives to create a world-class partner experience that
drives high partner loyalty and enhances partner value Collaborate
with Services, Support, and Training to address specific partner
needs and concerns, and to maximize product adoption Continuously
improve internal processes, technologies, and workflow to improve
partner experience, maximize efficiency of internal teams, and
drive improved results Travel to company offices, partner
locations, industry events and other locations as required Four
year degree in Business Administration, Information Technology, or
related field is required At least 5 years experience in Success,
Account Management, Client Services, or related field is required
Demonstrated ability to thrive in a dynamic, fast paced environment
Exceptional ability to engage and communicate with partners,
actively listen for feedback, and lead challenging conversations
with partners toward positive outcomes Strong analytical ability,
capable of identifying high-impact solutions to identified partner
problems, as well as proactively solving potential issues before
they become problems for the partner Ability to collaborate
cross-functionally and engage resources both within and outside of
your direct control to move efforts forward in support of a common
goal for the business Ability to work with partners to defuse anger
or confusion and come to a mutually beneficial conclusion
Familiarity and practical expertise with various partner-enablement
technologies such as partner success management platforms, online
community and portal tools, self-service tools, on-line training
tools, etc. preferred but not required
Keywords: Datto, Irvine , Senior Partner Success Manager, Executive , Irvine, California
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