Senior Manager - Operations Account Management

Company: States Title
Location: Irvine
Posted on: April 4, 2021

Job Description:

Senior Manager - Operations Account Management States Title is a top 10 title and escrow provider that is intelligently transforming closings by applying machine intelligence to the age-old processes and procedures in the $25B Title and Settlement industry. States Title makes residential real estate simple and efficient, allowing lenders to close more loans, faster, and at a lower cost. Job Summary

• Manage a team of--Operational--Account Managers that oversee the service and relationship of individual clients, leading to an excellent end-to-end customer experience.--
• Scale and lead an escalations team; use data to identify trends and create actionable resolutions.--
• Establish and maintain a strong and collaborative partnership with Customer Success and Sales.--
• Drive team progress to exceed key metrics, create actionable solutions, and manage development of team members.--
• Establish the appropriate communication messaging and positioning for the clients and communicate all issues.
• Collaborate frequently with other company leaders to improve processes, culture, and bring best in class products and processes to our clients. Job Responsibilities
  • Drive team effectiveness through strategic problem solving, people management, and cross-functional partnership.
  • Create team operating, management, and performance--systems.--
  • Own team staffing and scheduling; meet client growth and demands.--
  • Search for strategic and operational improvements in your--teams' processes, structure, and culture. Drive these improvements to solution. Document and formalize these processes to create clear sources of truth and easy to follow solutions.--
  • Meet regularly with client stakeholders including Customer Success and Sales.
  • Advocate for Operations and Client needs.
  • Lead team with a data driven approach, leveraging internal metrics and customer health metrics.-- Job Requirements
    • 2+ years in a leadership position
    • 5-- + years in a customer service/sales position
    • Title and Escrow/Lending experience is a--plus
    • Proven experience in-- strong-- management practices , including leading collaboration within a complex and matrixed organizational environment.
    • The ability to handle multiple projects and competing priorities and adapt rapidly to a fluid, high-growth environment.
    • Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal).
    • Strong motivation and flexibility needed to function in a fast-paced-- We want the work you do here to be the best work of your life We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission. We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent.
      • Our passionate, capable team will always be our #1 benefit
      • We are proud of the team we have built so far, and we are excited about the team we have yet to add
      • Learn something new every day
      • Get more done than you would anywhere else
      • Highly competitive salaries and stock option grants
      • Health, dental, and vision benefits for you and your family
      • Unlimited vacation policy
      • A modern, helpful 401(k) plan (thanks to Captain401) U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at States Title are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
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        • Diabetes
        • Epilepsy
        • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
        • Intellectual disability
        • Missing limbs or partially missing limbs
        • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
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Keywords: States Title, Irvine , Senior Manager - Operations Account Management, Executive , Irvine, California