Client Service Manager-Small Business
Company: Gallagher
Location: Irvine
Posted on: January 10, 2021
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Job Description:
Gallagher is a global leader in insurance, risk management and
consulting services. We help businesses grow, communities thrive
and people prosper. We live a culture defined by The Gallagher Way,
our set of shared values and guiding tenets. A culture driven by
our people, over 30,000 strong, serving our clients with customized
solutions that will protect them and fuel their futures. We are
seeking a Small Business Client Service Manager I to join our
growing team in our small business division. Can you deliver
exceptional customer service? Are you interested in helping a range
of clients through issues that vary from relatively simple to
moderately complex? We are looking for people who are passionate
about building relationships with clients, will collaborate with
the sales team to achieve goals, constantly seek improvement and
will demonstrate the value Gallagher can provide. HOW WILL YOU
AFFECT THE BUSINESS? * Take a leadership role in the renewal
process to ensure the best possible solutions are delivered to
clients in a high quality and timely manner. * Secure existing
business and drive the sale of additional services and lines of
coverage. * Nurture relationships with your buyer in the client
organization as well as with day-to-day client representatives. *
Guide your team members in addressing a client's risk management
needs through consultative conversations. * Mentor Client Service
team members through continuous learning, transparent feedback, and
strong talent development. * Conduct periodic audits to ensure your
compliance to standards and service level. * Maintain accurate
client and policy data and documents within your Gallagher system.
* Use Gallagher's technology to improve productivity and quality. *
Effectively manage multiple competing priorities. WHAT SKILLS WILL
MAKE ME SUCCESSFUL IN THIS ROLE? * Ability and desire to provide
results * Develop professional relationships with your internal and
external partners * Effective communication * Utilize your
resilient and adaptable mindset in the face of shifting priorities
* Eagerness to collaborate with all Gallagher teams and employees.
Required: * Bachelor's degree with 1+ years client service and/or
claims management experience -OR- High School degree/GED with 3+
years client service and/or claims management experience. *
Property & Casualty Insurance License. * Proficiency in Microsoft
Office. U.S. Eligibility Requirements: * Interested candidates must
submit an application and resume/CV online to be considered * Must
be 18 years of age or older * Must be willing to submit to a
background investigation; any offer of employment is conditioned
upon the successful completion of a background investigation * Must
have unrestricted work authorization to work in the United States.
For U.S. employment opportunities, Gallagher hires U.S. citizens,
permanent residents, asylees, refugees, and temporary residents.
Temporary residence does not include those with non-immigrant work
authorization (F, J, H or L visas), such as students in practical
training status. Exceptions to these requirements will be
determined based on shortage of qualified candidates with a
particular skill. Gallagher will require proof of work
authorization * Must be willing to execute Gallagher's Employee
Agreement or Confidentiality and Non-Disclosure Agreement which
requires, among other things, post-employment obligations relating
to non-solicitation, confidentiality and non-disclosure Gallagher
offers competitive salaries and benefits, including:
medical/dental/vision plans, life and accident insurance, 401(K),
employee stock purchase plan, educational expense reimbursement,
employee assistance program, flexible work hours (availability
varies by office and job function) training programs, matching gift
program, and more. Gallagher believes that all persons are entitled
to equal employment opportunity and does not discriminate against
nor favor any applicant because of race, sex, color, disability,
national origin, religion, creed, age, marital status, citizenship,
veteran status, gender, gender identity / expression, actual or
perceived sexual orientation, or any other protected
characteristic. Equal employment opportunity will be extended in
all aspects of the employer-employee relationship, including, but
not limited to, recruitment, hiring, training, promotion, transfer,
demotion, compensation, benefits, layoff, and termination. In
addition, Gallagher will make reasonable accommodations to known
physical or mental limitations of an otherwise qualified applicant
with a disability, unless the accommodation would impose an undue
hardship on the operation of our business. #LI-KP2
Keywords: Gallagher, Irvine , Client Service Manager-Small Business, Executive , Irvine, California
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