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Product Manager, Ecommerce Operations

Company: Blizzard Entertainment
Location: Irvine
Posted on: January 16, 2020

Job Description:

The & Online Products organization is home to 300+ superpowered engineers, program managers, and designers focused on the technology that powers Blizzard Entertainment's games. Whether you're playing one of our titles, chatting with friends, or just shopping online, B&OP ensures that our players are immersed in engaging, exciting, and secure experiences. Blizzard's internal e-commerce platform powers our in-game and online storefronts. As a Program Manager supporting e-commerce operations, you will be at the epicenter of new product launches, providing top-notch customer support to our internal game teams. Successful program managers develop strong working relationships with our internal and external partners by synthesizing big picture strategies against detailed requirements, complex dependencies, and technical limitations. If you're passionate about joining Blizzard's quest to empower the world's most epic e-commerce experiences, please read on. Responsibilities Synthesize stakeholders' goals, detailed requirements, and technical limitations into a cohesive product launch strategy.Analyze the effectiveness of various merchandising approaches and evangelize best practices.Advocate for the short- and long- term goals of our internal game teams when partnering with our e-commerce product owners to surface new business problem trends and develop new functionality.Contextualize the long-term vision of our products, tools, and services when operationalizing new product features.Establish a positive and empowered team environment with redundant POCs to ensure high availability for support.Intake, prioritize, and address configuration requests from our internal stakeholders (Game Development, Publishing, Commercialization, Legal, and Risk).Manage the end-to-end content configuration lifecycle of new and/or changing products and pages on our in-game and online storefronts.Proactively identify and mitigate operational and performative risks.Develop and maintain strong collaborative partnerships with cross-functional stakeholders and partners (Game Development, Publishing, Commercialization, Legal, Risk, QA, Localization).Keep stakeholders informed on the priority and status of active and backlogged requests and projects.Ensure the proper provisioning of access privileges to our products and tools.Coordinate the safe delivery of large-scale entitlement grants. Requirements A minimum of 2+ years' experience in Ecommerce Business Operations, Merchandising, Web Design, Growth Marketing, or Data Analytics.Experience managing complex dependencies and tight deadlines.Experience operating within cross-functional teams with conflicting goals and priorities.Experience working in a global environment.Strong verbal, written, and interpersonal communication skills.Knowledge of gaming business models.Can-do attitude with high customer availability. Pluses Experience with Google Analytics.Passion for Blizzard. Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work/life balance. We've worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed. We are dedicated to creating the most epic entertainment experiences---ever. Join us! PandoLogic.Category: Marketing & Biz Dev, Keywords: eCommerce Product Manager

Keywords: Blizzard Entertainment, Irvine , Product Manager, Ecommerce Operations, Executive , Irvine, California

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