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Home Loans Agency Operations Manager - Vice President

Company: Union Bank
Location: Irvine
Posted on: December 4, 2019

Job Description:

Are you passionate about creating an exceptional clientexperience??Discoveryour opportunity with Union Bank, a division of the Mitsubishi UFJ FinancialGroup (MUFG), the 5th largest financial group in the world. At Union Bank, wecare about the details that matter most to our clients. We have our clients?best interest in mind, drawing on more than 150 years of experience tounderstand their distinct needs and tailor our solutions. We?re part of 150,000colleagues around the globe striving to be the world?s most trusted financialgroup. Trust starts with a culture of putting people first and empowering youto achieve your potential. Join Union Bank, where being inspired is expectedand creating results is rewarded.?Job Summary: ?Reporting to theDirector, Mortgage and Home Equity Product, this position is responsible formanaging small and large initiatives, programs or projects from inception toimplementation in support of Retail?s agency and government lending programs.Position will provide direct analysis, program, product and project managementsupport to the lines of business, focused on the growth of our agency, FHA andVA mortgage products. Provide program advisory and support services to oursales team and managers, specifically in our held for sales (HFS) products andinsure collaboration across all other lines of business where needed. ?Major Responsibilities:

  • Responsible for leading programs, consisting of multiple projects, as needed, in support of strategic expansion of business unit?s held for sale business. ?
  • Will focus on areas and projects in support of increasing our efficiencies around but not limited to: Residential Loan Underwriting & Residential Loan Origination Research and Interpretation assisting the loan officer/sales manager population with locating, interpreting and applying policies and procedures specifically our agency and government loan request(s); credit analysis and interpretation review and analyze individual and joint credit reports for potential private bank and private wealth opportunities, review appraisal reports and property profiles to determine collateral suitability for lending purposes.
  • Update and education to the sales team on agency and government best practices to insure an enhanced customer loan experience.
  • Assist the sales team by identifying and selecting the appropriate products for prospective clients based upon their needs and qualifications, especially when unclear to new loan officers.
  • Apply coaching when appropriate and the best way to present the programs to the clients and how to present quality packages to the Underwriting teams.
  • Conduct training for New Hires or as needed to assist with ongoing and dynamic held for sale policy, product and guideline changes.
  • Provide support to sales leaders when reviewing common questions and issues identified while working through challenges in existing deals.
  • Serve as point of contact and liaison between the Home Loan business unit and our GSE (FNMA, FHLMC) and government (FHA, VA) agency partners.
  • Provide updates on industry news, product & guideline changes and partner with communications team to insure key parties are aware.Qualifications:
  • 10+ years of demonstrated mastery and direct work experience in leading and project managing large, complex, and strategic initiatives that cross company business lines.
  • Program management experience, including management of multiple projects, multiple program work streams, or multiple PMs in a program office environment.
  • Direct experience in business analysis, project leadership, and management skills.
  • Demonstrated ability to lead large teams - through prior management experience with 10+ direct reports and/or project/program management experience.
  • Understanding of project life cycles and project management tools, and direct experience with project execution through the complete life cycle. Merger and Acquisition integration experience, or large project implementation planning and execution experience, including development and leadership within a complex go-live environment.
  • In depth understanding of banking business, including customer strategies, business practices, operations, technology and/or support organizations.?Communications requirements:?
  • Excellent verbal and written skillsAbility to communicate complex issues and ideas with absolute precision andclarity
  • Ability to communicate effectivelywithin all levels of the organization and externally with vendors
  • Ability to prepare and presentformal management presentations.
  • Comfortable and confident with Sr.Management-level communication.
  • Ability to organize and conducteffective meetings appropriate for the topic
  • Ability to recognize and effectivelycommunicate a course of action on difficult projects.
  • Ability to provide help and guidanceto project team members on matters of communication, including intervention orcorrective action as needed.??Working Relationships- ?
    • Excellent ability to work with all levels of the organization and externally with vendors.
    • Ability to work independently and with teams.
    • Ability to develop effective interpersonal networks within the organization.
    • Ability to provide help and guidance to project team members on all matters of project management.
    • Ability to provide direct and open feedback on project/program status, issues, risks or problems while maintaining positive personal and business relationships.
    • Effective management skills in a matrix environment where project team members report to other organizations.
    • Ability to proactively identify critical risks to project success and facilitate the development of mitigation plans, often while working through others Excellent personal time management skills.
    • Requires professional work that includes knowledge of general management principles and practices and a good understanding, use, and application of concepts, theories, principles, practices & terminology relevant to required activities.
    • Demonstrates ability to organize well-coordinated and organized programs and/or projects.
    • Prioritizes work, resolves routine conflicts and issues.?
    • Delivers all work product with minimal errors and omissions (e.g., grammar is correct and professional, formatting is clean, key subjects are thought through and addressed appropriately, etc.)??The above statements are intended to describethe general nature and level of the work being performed. They are not intendedto be construed as an exhaustive list of all responsibilities, duties, andskills required of personnel so classified.We are proud to be an Equal Opportunity /Affirmative Action Employer and committed to leveraging the diversebackgrounds, perspectives, and experience of our workforce to createopportunities for our colleagues and our business. We do not discriminate inemployment decisions on the basis of any protected category.A conviction is not an absolute bar toemployment. Factors such as the age of the offense, evidence of rehabilitation,seriousness of violation, and job relatedness are considered in all employmentdecisions. Additionally, it?s the bank?s policy to only inquire into acandidate?s criminal history after an offer has been made. Federal lawprohibits banks from employing individuals who have been convicted of, orreceived a pretrial diversion for, certain offenses.

Keywords: Union Bank, Irvine , Home Loans Agency Operations Manager - Vice President, Executive , Irvine, California

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