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Complaints Engineer

Company: Ledgent
Location: Irvine
Posted on: May 18, 2019

Job Description:

Essential Job Functions Complaints- need MS office, Ignite, QMS Perform complaint investigation on devices that are returned and on complaints where the device is not returned. Work in the lab to perform a visual inspection, measurements (dimensional), and functional testing where appropriate to determine the root cause Review manufacturing documents, data, FMEAs, SOPs, and metrics as part of the investigation Author complaint evaluation reports for review and approvals. Process the approved reports through the company's system. Global Regulatory Authority Requests- need MS office, QMS Assess complaint data and metrics to respond to global regulatory authorities requests. Draft response for review and approvals Other projects and tasks Process improvement projects Drafting tech summaries for approvals Education Experience Bachelor's degree in Engineering or Scientific field is required plus a minimum of 2 years of applicable experience, OR Master's degree in Engineering or Scientific field plus applicable internship experience. We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ledgent, Irvine , Complaints Engineer, Engineering , Irvine, California

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