IrvineRecruiter
the smart solution for Irvine jobs

Product Support Engineer (Tier 2)

Company: Cylance Inc.
Location: Irvine
Posted on: January 14, 2019

Job Description:

WHO WE ARE

Cylance is one of the fastest growing companies in the history of cybersecurity. By successfully applying artificial intelligence and machine learning to crack the DNA of malware, Cylance has redefined the endpoint protection market, garnered acclaim from industry analysts and won numerous awards including "Best Emerging Vendor" from SC Magazine. If you have the passion and desire to disrupt industries, protect the world from cyberattacks, and be at the forefront of a revolutionary new technology, we want you to join us!

THE POSITION

Cylance is seeking a Tier 2 Support Engineer to act as the final escalation point for all high-level support issues for Cylance Products. The ideal person will perform deep dive analysis and diagnosis for Cylance applications running primarily on Windows Operating systems and must have an in-depth understanding of Windows troubleshooting. You will work closely with the Cylance Engineering team to deliver solutions to complex issues, all the while delivering best in class support to our customers. If you are a self-motivated team player who is eager to learn and can change direction quickly, we encourage you to apply!

WHAT YOU WILL DO


  • Reproduce and confirm product defects prior to reporting such defects to Engineering
  • Test and develop solutions for complex problems, communicating needs to Engineering and Product Development teams
  • Respond to escalations via phone or email in a very timely, courteous and professional manner
  • Assist in the development of training materials to empower Tier 1 & 2 support personnel
  • Thoroughly document technical resolutions for inclusion in the Cylance Knowledge Base

    WHO WE ARE LOOKING FOR

    • Bachelor's or Master's degree in technical field or 5+ years equivalent experience
    • Experience with database technologies (MySQL, Oracle, etc.)
    • Ability to configure Windows Operation Systems to capture crash dumps, and do preliminary dump file analysis
    • Familiarity with network topologies, edge devices (routers, proxies, etc.), and troubleshooting techniques
    • Prior customer support and use of customer support tools (JIRA, Confluence, Zendesk, etc.)
    • Excellent verbal and written communication
    • Flexible and adaptable self-starter with strong relationship-building skills
    • Collaborative and team-oriented attitude
    • Effective problem-solver with quick resolution time on critical issues
    • Takes initiative and approaches all tasks and projects proactively
    • Ability to prioritize and complete multiple tasks with little to no supervision
    • Intellectual curiosity, humility, accountability and positive approach
    • Requires the ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort

      ABOVE AND BEYOND

      • Security experience

        WHAT WE NEED FROM YOU TO APPLY

        • Current resume
        • Cover letter/summary expressing:


          • Why you are interested in working at Cylance
          • The skills, strengths and expertise you will contribute to our diverse team of extraordinary talent and humble hearts

            BENEFITS AND PERKS

            In addition to medical, dental, vision and 401(K) matching, we offer other great benefits and a slew of perks such as casual dress attire, plethora of employer-sponsored food and snack items, toll road/public transportation subsidy, gym membership discount, etc. We're proud to be certified as A Great Place to Work for 2017-2018!

            Cylance Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.

            Keywords: Cylance Inc., Irvine , Product Support Engineer (Tier 2), Engineering , Irvine, California

            Click here to apply!

            Didn't find what you're looking for? Search again!

            I'm looking for
            in category
            within


Other Engineering Jobs


Sales Engineer
Description: Looking for a Sales Engineer with experience in the Avionics, Aerospace or Display industry to work at a Los Angeles based manufacturing company. Responsibilities include: --- Handling inquiries, talking (more...)
Company: PeopleWare Staffing
Location: Van Nuys
Posted on: 01/22/2019

MASTER MECHANIC/Tech - Oceanside
Description: MASTER MECHANIC/Tech OceansidePositions Available:Entry Level Technician Entry Level Mechanic / TechnicianEntry Level Technician --- Maintain an organized neat and safe bay. ul li A focus towards (more...)
Company: VT Auto Repair and Performance
Location: Oceanside
Posted on: 01/22/2019

Mid-Level Satellite DSP Subsystems and Algorithms Engineer - SSBI
Description: Mid-Level Satellite DSP Subsystems and Algorithms Engineer - SSBI El Segundo,California,United States6K8CP3 Position Overview As a Mid-Level Satellite DSP Subsystems and Algorithms Engineer Level 3 , (more...)
Company: Boeing
Location: El Segundo
Posted on: 01/22/2019


Principal Packaging Engineer
Description: Requisition Number: br br VALA4395 br br Job Title: br br Principal Packaging Engineer br br Full Time / Part Time/ Temp: br br Full Time - Regular br br Shift: br br 1st Shift (more...)
Company: Pharmavite
Location: Valencia
Posted on: 01/22/2019

Maintenance Mechanic II
Description: Requisition Number 15-0034 Post Date 12/14/2018 Title Maintenance Mechanic II City Paramount State CA Description Due to ITAR Regulations, US Citizens or Permanent Resident only, need apply Major Job (more...)
Company: Weber Metals
Location: Paramount
Posted on: 01/22/2019

Chief Engineer The Ritz-Carlton, Marina del Rey (180032VK)
Description: Chief Engineer At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with (more...)
Company: Marriott International
Location: Marina Del Rey
Posted on: 01/22/2019

ECM Solutions Engineer - Full Time, Remote
Description: Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America's Best Large Employers, is transforming the way we all do business. br br From smart office (more...)
Company: Konica Minolta
Location: Anaheim
Posted on: 01/22/2019

Staff Engineer - Signal Hill
Description: Trihydro Corporation is a leading U.S. engineering and environmental firm dedicated to providing clients across many industries with effective, responsive, and safe solutions. br Position: Staff Engineer (more...)
Company: Trihydro
Location: Signal Hill
Posted on: 01/22/2019

ENGINEERING
Description: ENGINEERING br TessolveDTS, Inc. San Diego,
Company: TessolveDTS Inc.
Location: San Diego
Posted on: 01/22/2019

Network Engineer - Palo Alto Exp.
Description: No 3rd party candidates No C2C --- Responsible for all operational, maintenance, and security management of Cisco and Juniper firewalls --- Manage Firewall ACL rules in alignment with industry (more...)
Company: Cenergy
Location: El Segundo
Posted on: 01/22/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Irvine RSS job feeds