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Service Engineer

Company: Kia Motors America
Location: Irvine
Posted on: January 11, 2019

Job Description:

SUMMARY: The Service Engineer will be responsible for:

  • Covers all Product Quality (PQ) work related to the analysis of all Quality concerns with an specific model platform, including warranty data analysis, countermeasure investigation & validation and implementation on the field.
  • Coordinates the preparation of all work related to the publication of Technical Service Bulletin (TSB) and Service Action (SA) including draft reviews, time studies, analysis of labor times, parts needed, VIN list and final publication.
  • Review Field Product Quality Reports (FPQR) and complete TREAD coding per government mandates and other communication actions to the field.
  • Coordinates and executes go and see activities with Kia Motors Corporation (KMC) North American Quality Center (NAQC) and other subsidiary' personnel.
  • Executes product audits through a combination of in plant audits as well as Port of Entry (POE) audits. Report all findings and follow up to closure.
  • Lead Initial Quality Survey / Vehicle Dependability Survey (IQS/VDS) activities associated with their specific model line, including data analysis, suggestions for vehicle improvement, customer education activities, Features and Function Guide (FFG), and other actions as needed to achieve corporate goals for quality. For quality improvement purposes, position requires continuous evaluation of Product Quality Test Fleet vehicles and will include driving outside of normal business hours. This requires the possession of a valid state driver's license and good driving record. MAJOR RESPONSIBILITIES:
    • Identify, investigate and analyze product quality/service problems in Kia vehicles.
    • Coordinates the preparation of all work related to the publication of TSB and SA.
    • Lead IQS/VDS activities associated with their specific model line.
    • Coordinates and executes go and see activities with KMC, NAQC and other subsidiary' personnel.
    • Executes product audits through a combination of in plant audits as well as Port of Entry (POE) audits.
    • Manage communication activities. QUALIFICATIONS: Education:
      • Bachelor's degree in engineering required or equivalent experience. Overall Related Experience:
        • Strong working knowledge of automobile technology, with the ability to perform hands-on diagnostic, mechanical and electrical work on vehicle systems
        • Strong analytical approach to problem resolution Position Requirements:
          • Occasional travel required domestically and/or internationally
          • May need to work additional hours outside of normal business hours Directly Related Experience:
            • 5+ years automotive industry experience in quality assurance or engineering environment preferred KIA MOTORS AMERICA is a dynamic company that is ideal for professionals who seek to accelerate their careers. Based in one of the nation's most desirable communities in Southern California. Our outstanding benefits package includes 100% paid health insurance, 401(k) plan, plus much more. EOE M/F/D/V. For more information about Kia, please visit our website at

              Keywords: Kia Motors America, Irvine , Service Engineer, Engineering , Irvine, California

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