RapidScale Cloud Solutions Engineer
Company: Cox Communications
Posted on: December 5, 2018
DescriptionThe Cox Business Cloud
Solutions Engineer - RapidScale is a technical sales support role that partners
with the Cox Business mid-market and enterprise sales teams for complex managed
services solutions in a cloud hosting environment (cloud solutions) to achieve
our financial goals. Partnering with the
market-level Cox Business sales teams, this person develops, manages, designs
and works to close a pipeline of Cloud Solutions opportunities. After introduction and prequalification by
the Cox Business sales reps, this role is responsible for driving the sales
projects to successful close alongside the RapidScale sales resources.
Simultaneously, this position aligns with the sales and solutions engineering
teams of RapidScale to validate solution designs, price complex configurations,
plan capacity for new customer deployments and to manage their markets Cloud
Solution opportunity pipeline. This role is a subject matter expert in all
RapidScale solutions and works to continually improve their technical
competencies in alignment with the product roadmap of the RapidScale division.
Primary Responsibilities and Essential
- Foster new Cloud
Solutions opportunities in partnership with Cox Business sales team(s) and
partner with RapidScale to drive those opportunities to successful close.
go-to-market support for the sales teams in the local market by supplying
product training and providing routine (monthly) updates to those teams.
and maintains required pipeline and forecast data, providing updates as
required by management.
- Meets or exceeds
monthly, quarterly and annual quantitative performance objectives for the Cloud
Solutions product segment. Goals are shared between the Cox Business sales
organization and the RapidScale sales and engineering teams.
customer/prospect database up to date by recording all activities,
transactions, and communications with customers.
regular expense, sales forecasts, and sales activity reports using software
designed for that purpose.
- Communicates with prospective customers in person, by
phone, email or other technology to develop new or expanded solutions and set
an appointment to understand their business and explore mutually beneficial
objectives using solution selling techniques.
with prospective and existing customers in person or by conference call to
understand their business, to explore mutually beneficial objectives, collect
information required to assess their Cloud Solutions needs in detail and estimate
the amount of potential new or incremental business the account represents.
with RapidScale Solutions Engineering Team to
determine appropriate solutions to meet complex customer needs. Develops
proposals and multi-media sales presentations.
- Builds an effective consultative relationship with
customers during the sales process to ensure customer satisfaction.
- Takes a leading
role in senior level presentations and large-scale customer negotiations with
Sales Teams and Sales Partners in a manner that fosters trust and confidence in
the RapidScale offering for the customer or prospect.
- Assists the Cox
Business sales teams with Cloud Solutions design, solution pricing and solution
presentation to the customer.
- Ensure smooth
transfer of solution design details and knowledge from Cloud Solutions team to
Engineering teams and Project Management teams for all new service
- Ensure solutions
comply with RapidScale operational processes and policies related to solution
design and implementation.
- 5 or
more years of experience required in some variety of managed IT services or cloud services; 3 or more years of experience required if candidate
possesses a related advanced degree
years successful business-to-business sales, sales support or product marketing
experience for a managed services provider, cloud services provider or
other IT services business
- The ability to
work within a cooperative team environment as well as perform assignments
autonomously. This position will require working with several departments and
drivers license, good driving record, reliable transportation
competency using modern business tools and sales for automation (SFA) platforms
such as Microsoft Office 365 (PowerPoint, Word, Excel, Visio, Teams), Webex
Teams, Slack, and SalesForce
skill in adaptability, applied learning, assignment management, building
relationships, written communication, expanding and advancing opportunities,
formal presentation skills, functional competence, high impact communication,
continuous learning, PC skills, reasoning, and sustained customer satisfaction,
in order to work effectively with teams throughout organization.
in related discipline strongly desired
- History of
technical sales support in a managed IT services, managed hosting or cloud
of IT managed
services and/or cloud managed services with a network
of local contacts
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.Organization: Cox Communications, Inc.
Primary Location: US-CA-Irvine-17872 Gillette Ave
Employee Status: Regular
Job Level: Individual Contributor
Shift: Day Job
Travel: Yes, 50 % of the Time
Unposting Date: Ongoing
Keywords: Cox Communications, Irvine , RapidScale Cloud Solutions Engineer, Engineering , Irvine, California
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