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RapidScale Cloud Solutions Engineer

Company: Cox Communications
Location: Irvine
Posted on: December 5, 2018

Job Description:

DescriptionThe Cox Business Cloud

Solutions Engineer - RapidScale is a technical sales support role that partners

with the Cox Business mid-market and enterprise sales teams for complex managed

services solutions in a cloud hosting environment (cloud solutions) to achieve

our financial goals. Partnering with the

market-level Cox Business sales teams, this person develops, manages, designs

and works to close a pipeline of Cloud Solutions opportunities. After introduction and prequalification by

the Cox Business sales reps, this role is responsible for driving the sales

projects to successful close alongside the RapidScale sales resources.

Simultaneously, this position aligns with the sales and solutions engineering

teams of RapidScale to validate solution designs, price complex configurations,

plan capacity for new customer deployments and to manage their markets Cloud

Solution opportunity pipeline. This role is a subject matter expert in all

RapidScale solutions and works to continually improve their technical

competencies in alignment with the product roadmap of the RapidScale division.

Primary Responsibilities and Essential

Functions


  • Foster new Cloud

    Solutions opportunities in partnership with Cox Business sales team(s) and

    partner with RapidScale to drive those opportunities to successful close.

  • Supplies

    go-to-market support for the sales teams in the local market by supplying

    product training and providing routine (monthly) updates to those teams.
  • Manages

    and maintains required pipeline and forecast data, providing updates as

    required by management.
  • Meets or exceeds

    monthly, quarterly and annual quantitative performance objectives for the Cloud

    Solutions product segment. Goals are shared between the Cox Business sales

    organization and the RapidScale sales and engineering teams.
  • Keeps

    customer/prospect database up to date by recording all activities,

    transactions, and communications with customers.
  • Prepares

    regular expense, sales forecasts, and sales activity reports using software

    designed for that purpose.
  • Communicates with prospective customers in person, by

    phone, email or other technology to develop new or expanded solutions and set

    an appointment to understand their business and explore mutually beneficial

    objectives using solution selling techniques.
  • Meets

    with prospective and existing customers in person or by conference call to

    understand their business, to explore mutually beneficial objectives, collect

    information required to assess their Cloud Solutions needs in detail and estimate

    the amount of potential new or incremental business the account represents.
  • Collaborates

    with RapidScale Solutions Engineering Team to

    determine appropriate solutions to meet complex customer needs. Develops

    proposals and multi-media sales presentations.

  • Builds an effective consultative relationship with

    customers during the sales process to ensure customer satisfaction.
  • Takes a leading

    role in senior level presentations and large-scale customer negotiations with

    Sales Teams and Sales Partners in a manner that fosters trust and confidence in

    the RapidScale offering for the customer or prospect.
  • Assists the Cox

    Business sales teams with Cloud Solutions design, solution pricing and solution

    presentation to the customer.
  • Ensure smooth

    transfer of solution design details and knowledge from Cloud Solutions team to

    Engineering teams and Project Management teams for all new service

    implementations.
  • Ensure solutions

    comply with RapidScale operational processes and policies related to solution

    design and implementation.



    Qualifications

    Minimum


    • 5 or

      more years of experience required in some variety of managed IT services or cloud services; 3 or more years of experience required if candidate

      possesses a related advanced degree
    • 3

      years successful business-to-business sales, sales support or product marketing

      experience for a managed services provider, cloud services provider or

      other IT services business
    • The ability to

      work within a cooperative team environment as well as perform assignments

      autonomously. This position will require working with several departments and

      different personalities.
    • Valid

      drivers license, good driving record, reliable transportation
    • Functional

      competency using modern business tools and sales for automation (SFA) platforms

      such as Microsoft Office 365 (PowerPoint, Word, Excel, Visio, Teams), Webex

      Teams, Slack, and SalesForce
    • Excellent

      skill in adaptability, applied learning, assignment management, building

      relationships, written communication, expanding and advancing opportunities,

      formal presentation skills, functional competence, high impact communication,

      continuous learning, PC skills, reasoning, and sustained customer satisfaction,

      in order to work effectively with teams throughout organization.




      Preferred


      • BS/BA

        in related discipline strongly desired
      • History of

        technical sales support in a managed IT services, managed hosting or cloud

        services business
      • Knowledge

        of IT managed

        services and/or cloud managed services with a network

        of local contacts

        About Cox Communications

        Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

        Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

        Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.Organization: Cox Communications, Inc.

        Primary Location: US-CA-Irvine-17872 Gillette Ave

        Employee Status: Regular

        Job Level: Individual Contributor

        Shift: Day Job

        Travel: Yes, 50 % of the Time

        Schedule: Full-time

        Unposting Date: Ongoing

        Keywords: Cox Communications, Irvine , RapidScale Cloud Solutions Engineer, Engineering , Irvine, California

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