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O365 Support Engineer

Company: Ascendion
Location: Irvine
Posted on: May 25, 2023

Job Description:

A GOLD partner featured on Forbes and other top outlets with a rating of 4.8 stars reviews. Thousands of IT professionals depend on this company to license and navigate the cloud environment for their business. Certified engineers and technicians assist clients with finding the best solution for their business. As an O365 Support Engineer you are responsible for engaging, troubleshooting, and assisting customers on technical matters relating to their monthly cloud subscription. You will also track and monitor all support cases to ensure timely resolutions. LOCATION: Irvine, CA. (In-Office) WHERE YOU COME IN:

  • Engage with customers on technical issues related to their cloud service subscriptions
  • Troubleshoot Azure Cloud & Office 365 services while providing guidance according to best practices
  • Track and monitor support cases to ensure resolution and follow-up
  • Escalate critical client issues to the appropriate level of management and engineering expertise.
  • Conduct yourself in a professional O365 Support Engineer manner to nurture client relationships throughout the client lifecycle.
  • Recommend Cloud solutions according to the customer's technical requirements QUALIFICATIONS:
    • (Bachelor's degree preferred) or HS Diploma
    • 3+ years experience supporting Azure Cloud platforms in a client-facing capacity
    • Moderate knowledge of Azure Cloud, Office 365, ARM, Exchange, Azure AD, Teams, Defender, and other Cloud products
    • Moderate Knowledge of Azure services and non-cloud products such as Azure Connect, and Windows Server (Preferred)
    • Experience supporting multiple, simultaneous engagements both internally & externally.
    • Licensing knowledge & certifications are a PLUS+ WHY JOIN US:
      • Employee PTO Plan
      • 100% HMO Healthcare Coverage
      • Vision & Dental Insurance
      • 401k Plan, 4% Company Match
      • Company HQ located in beautiful Irvine, CA. Promoted By: Adam R. Soto - Technical There is available for relocation.

Keywords: Ascendion, Irvine , O365 Support Engineer, Engineering , Irvine, California

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