Managed Services Senior Solutions Engineer / Architect
Company: Bowman Williams
Location: Irvine
Posted on: March 14, 2023
Job Description:
Managed Services Senior Solutions Engineer / Architect Managed
Services Senior Solutions Engineer / Architect We are looking for a
skilled Managed Services Senior Solutions Engineer / Architect to
join our growing team! The Managed Services Senior Solutions
Engineer / Architect will act as the senior technical resource for
the organization, design new networks from the ground up, and
maintain the integrity of our clients' environments, along with
coordinating complex projects and top-tier level technical
escalations. The ideal Managed Services Senior Solutions Engineer /
Architect will have extensive technical knowledge and proven
SME-level skills across all areas of IT including network, systems,
cloud, and Microsoft core technologies.Managed Services Senior
Solutions Engineer / Architect Responsibilities:
- Designs, implements, and supports services for Microsoft
related technologies: Office 365, Microsoft Azure, Windows Server,
Exchange, SQL, SharePoint, etc.
- Plans, engineers, designs, and implements network
infrastructure and system solutions from the ground up to meet
customer needs
- Handles server installations, firewall configurations, cloud
migrations, disaster recovery solutions
- High level network service and support: WAN and LAN
connectivity, routers, firewalls, and security
- Creates SOPs, system documentation, and assists with project
quote requirements for clients and prospects provides consulting
services including system reviews and recommendations
- Serves as technical leader providing training, mentorship, and
coaching to technical support and project engineering teams as
needed
- Regularly interfaces with customers, including executive level
leadership, providing technical guidance and consulting services
(system reviews and recommendations), as well as communicating
updates on incident progress, and notification of impending changes
or agreed outages
- Improves customer service, perception, and satisfaction
- Serves as senior escalations point for team and overall
organization, providing IT support related to complex technical
issues involving Microsoft's core business applications, as well as
virtual environments built on Citrix, Microsoft, and VMware
- Possesses strong business awareness including specific
knowledge of customers and how IT relates to their business
strategies and goals
- Discovers opportunities for enhancing client's environment
- Develops in-depth knowledge of the service catalog and how it
relates to customer's needs
- Reviews IT publications and online materials to remain
up-to-date with current and future technologies emerging in the
industryManaged Services Senior Solutions Engineer / Architect
Requirements:
- Bachelor's degree (B. A.) in computer science or other
technology related field from four-year college or university
preferred
- Experience within IT services industry (IT managed service
provider or IT consulting firm) required
- Professional IT Certifications, such as: CCNA, CISSP, advanced
level Microsoft certs, etc.
- Mastery of Microsoft and Azure stack of products required
- Mastery with various systems/network
brands/products/applications: Fortinet, Ubiquity, Aruba, Windows
Server, Azure, VMware, Cisco, Microsoft Teams calling, Sharepoint,
VOIP, etc.
- Proven experience configuring routers and switches from the
ground up
- Advanced diagnosis skills of technical issues
- Customer-focused and service driven, with solid understanding
of all organization's key IT services for which support is being
provided
- Exceptional written and verbal communication skills
- Ability to multi-task and adapt to changes quickly
- Self-motivated with the ability to work in a fast-moving
environmentManaged Services Senior Solutions Engineer / Architect
Compensation and Benefits:
- $120k+, plus annual bonus
- Medical, Dental and Vision insurance
- Company paid basic life and disability insurance
- Retirement savings plan and company match
- Training and development program
- Promote from within
- PTO and holiday pay
- Wellness allowance
- Highly collaborative team culture where you matter and more!
Opportunity Location Irvine, CA Proposed Salary $120,000 -
$160,000Bowman Williams is a national specialized staffing firm for
Cloud Service Providers and Managed Service Providers. Ranked by
Forbes as one of America's top 200 Best Staffing Firms in America,
we are a good resource for candidates looking to advance their
careers in the Cloud Solutions and Services industry.
Keywords: Bowman Williams, Irvine , Managed Services Senior Solutions Engineer / Architect, Engineering , Irvine, California
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