Staff Field Service Engineer

Company: NI Talent Community
Location: Irvine
Posted on: March 14, 2023

Job Description:

Staff Field Service Engineer -"Job Details" Irvine, CA, United States Job Identification 7141 Job Category Locations

• 16601 Hale Avenue, Irvine, CA, 92606, US Posting Date 03/09/2023, 05:55PM Degree Level Bachelor's Degree Job Schedule Full time Job Shift Day Job Description The -Field Service Engineer -position will be based in Irvine, CA. This is a support position and is suitable for engineers desiring to advance in the solution level customer support area. This position requires deep customer engagement, with full understanding of the customer's specific solution and use environment. -Field Service Engineers -work within the structure of NI Managed Service Agreements, wherein NI's service level commits are significantly higher than standard NI business. Typical Managed Service Agreement customers will be manufacturers with whom NI has a very large installed base of advanced solutions. - Role Responsibilities Customer Support --- Perform Proactive, Preventive and Corrective Maintenance at customer facility --- Tracking and driving large system customer escalations to resolution --- Report out to customers and internal management on issues and resolutions --- Provide feedback to Engineering and Quality regarding system enhancementsor issues
  • Timely, accurate and thorough completion of service reports - Customer Management --- Proactive contact with customer line management and engineering to -arrange work, identify issues, and support production --- Providing start-up assistance to ensure key customers' successful -application deployment --- Teaching custom training covering topics that are relevant to a customer's application --- Provide these services on-site -(75+% Travel) Performance Factors --- Flexibility and comfort with uncertainty as is normal in an emerging business area --- Interpersonal skills that enable successful cross-functional and customer interaction --- Possess strong work ethic and drive to succeed --- Self-manages time and priorities well, juggle multiple projects, and consistently meet deadlines --- Adheres to high standards of professional conduct --- Works effectively with customers
    • Ability to work under pressure --- Organization - coordinates activities with others to achieve results and to influence without control
      • Associates or Bachelor's degree from an accredited institution in electronics -
      • Minimum of 3 years experience in a field service role or as a systems integrator, applications engineer, or test engineer
      • Either broad technical knowledge of NI product line and platforms or broad technical knowledge of automated test (ATE) and/or distributed I/O applications
      • Ability to effectively troubleshoot, identify, and solve application-specific system level problems
      • Ability to integrate individual pieces together into a functioning system
      • Understanding of technical practices in Test and Measurement instrumentation application
      • Demonstrated success in customer support and/or field engineering
      • Ability to communicate both orally and in writing in various circumstances; - in English
      • Flexibility and comfort with uncertainty as is normal in an emerging business area
      • Self-manages time and priorities well, juggle multiple projects, and consistently meet deadlines Preferred: --- Bachelor's degree from an accredited institution in engineering, -Electrical Engineering, -Computer Engineering, or Computer Science - What we offer: --- Integration in a young, very dynamic, international team --- Attractive, professional career development --- Continuous training will be provided For this position -we offer a base salary of $62,500 -- $101,500, plus competitive benefits as well as incentive compensation and/or equity for certain roles. Sales positions also generally offer a competitive incentive compensation structure. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. Company benefits include health, dental and vision insurance, 401(k), flexible spending accounts, and paid leave." #LI-US1 About Us Why NI? There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success. The people : We're looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances. The ideas : What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality. The technology : With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day. We've long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions. No matter your career path, we're here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster. - Are you up for the challenge of helping shape humanity for the next 100 years? If so, let's get started, and let's Engineer Ambitiously together.
        
        NI is an equal opportunity and affirmative action employer, committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.
        
        We are changing how we work by offering more flexibility. -NI -has -decided to take a hybrid approach (working both on- and off-site) at an aggregate level. We know that different roles have different requirements, so we're embracing -a -full range of options. Please be advised that if President Biden's Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors, is ultimately upheld after the legal process concludes, NI will comply with the Executive Order. Accordingly, if the Executive Order is upheld in its current form, NI will require all U.S. employees to be fully vaccinated against COVID-19 and present acceptable proof of vaccination -upon -hire as a condition of employment. NI will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19, a two-week period must have passed after receiving the second dose in a 2-dose COVID-19 vaccine series or after receiving a single-dose in a single dose COVID-19 vaccine.
        

Keywords: NI Talent Community, Irvine , Staff Field Service Engineer, Engineering , Irvine, California