Technical Field Service Engineering Manager
Company: Nesco Resource, LLC
Posted on: November 25, 2022
Technical Field Service Engineering Mgr
Note - Must have an Engineering degree
-Provides leadership for international technical field service
engineering team directly supporting customer needs for premier
customer service by collaborating with key stakeholders supporting
root cause investigation of emerging issues, implementation of
product improvements, and corrective actions.
-Coordination of time sensitive communication and periodic project
overviews for addressing complex technical issues by providing
status and resolution plans to both internal and external
-Supports the customer service team for the identification of
potential applications and business opportunities for emerging
-Implement on-going project status reviews using project management
tools and engineering systems, maintaining effort within defined
scope, cost and schedule constraints.
-Leading the field service team in supporting continuous
improvement for maintenance, training, and support strategies
ensuring world class customer service of *** fielded product
including reliability data coordination for addressing potential
product support agreements and prognostic service applications.
-Manages the team making both time sensitive AOG
-Makes decisions on and establishes technical priorities for
projects within the teams scope.
-Acts as the primary technical contact on team for project
performance and as an advisor to OEM engineering, business
development and aftermarket operations.
-Partners with the Business Development team to bring suggestions
for, and communicate technical justification for product
improvement and retrofits (PI&R).
-Represents the organization as the technical liaison in providing
solutions to customer problems, as well as providing escalation
path for critical customer issues.
-Build and maintain collaborative relationships with internal and
external customers and assure customer needs are identified and
-Implement and maintain consistent engineering practices,
standards, and documentation procedures and reporting systems
engineering change flow down; training; knowledge databases).
-Takes appropriate steps to protect and safeguard *** intellectual
-Develop and analyze the operating budget; projects and plans for
future needs (e.g. workforce planning; introduction of new services
-Monitor and manage conformance to contractual requirements,
including rogue unit policies, Cost Per Hour (CPH) technical
requirements, and Entry into Service (EIS) Support.
-Compile engineering cost and schedule data and identify
opportunities for process improvements to reduce cost and/or
schedule to improve engineering productivity.
-Provide feedback to the team on performance to engineering cost
-Make recommendations and decisions on human resources actions
(e.g. staffing, training, compensation, etc.); discusses
exceptional cases with the next level manager.
-Communicate and implement actions to ensure Parker values and
company policies are well understood and maintained (e.g. business
ethics; integrity; inclusion). Continue identification and
execution of continuous improvement ideas to deliver improved
performance to the business.
-Works with business development and program management to identify
new business opportunities, present *** product capabilities, and
clarify customers technical requirements. Identify and create
technical training and development plans.
-Mentor or serve as a resource to share specialized knowledge with
-Maintain leadership and technical capabilities through continued
education or training.
-Leads a worldwide technical field service engineering team
supporting commercial aircraft
-Manages customer aircraft system and component technical
-Ensures strong relationships and excellent communication with
customer technical teams
-Provides timely fielded product performance monitoring, trend
identification, and reporting
-Develops and leads strategies to improve team effectiveness and
enhance customer satisfaction
-Significant contributor in building and maintaining the product
improvement & retrofit pipeline
-Bachelor degree in engineering or a science technical discipline.
Masters Degree (MS or MBA) preferred.
-Demonstrated ability to perform the essential functions of the job
typically acquired through 7-9 years of related experience.
-Has prior management/supervisory responsibility for 2-3 years.
-Demonstrates a strong commitment to establishing and maintaining
best in class technical customer support, including timely,
effective, and friendly 24/7 technical AOG support.
-Broad technical knowledge of aircraft systems and components
required. Background in flight controls, fuel, hydraulic and/or
inerting systems highly desired.
-Experience troubleshooting on-wing aircraft issues highly
-Strong customer support and relationship skills required.
Experience working directly with airline customers highly
-Demonstrated ability to effectively build, lead and motivate
teams. Ability to lead a diverse team of individuals from multiple
regions who are themselves working independently.
-Strong communication skills essential. Must be effective
presenting to and persuading effectively at all levels within the
organization and at the customer.
-Must be a self-starter who highly organized, process driven and
-Must be able to travel (approximately 50%) and work outside normal
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos
Resource, LLC) is an equal employment opportunity employer and does
not discriminate on the basis of race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, age, or
veteran status, or any other legally protected characteristics with
respect to employment opportunities.
Keywords: Nesco Resource, LLC, Irvine , Technical Field Service Engineering Manager, Engineering , Irvine, California
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