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Digital Solutions Engineer III (Hardware Engineer)

Company: Canon U.S.A., Inc.
Location: Irvine
Posted on: November 23, 2022

Job Description:

US-CA-Irvine Canon U.S.A., Inc.Requisition ID: 28569Category: Field ServicePosition Type: Full-TimeOverviewThis position is based in the Western U.S., and will support Canon USA's dealers, resellers and third party service providers located throughout Canon's Western region. You will join a team of Digital Solutions Engineers (DSEs) providing technical support on Canon Enterprise, and Image ProGRAF digital imaging products. Support activities will be provided through a combination of phone, e-mail, and on-site support. As our product expert, you will draw upon your previous experience troubleshooting, and repairing digital imaging products to address high level escalated hardware support issues from Canon USA's Technical Support Center. If you have experience with office level digital imaging products, we want to hear from you!The base salary for this position will vary based on geography and other factors* Responsibilities- Provide urgent and high visibility third-level technical support via on-site or by phone to Canon's dealer network field technicians and Canon resellers. Troubleshoot electro mechanical and connectivity based issues, providing timely and cost effective solutions and ensuring Canon products meet all manufacturing and operational specifications- Provide detailed and thorough documentation of field activities, allowing for proper cross-communication between senior management, sales and domestic engineering groups- Provide field technical seminars / training on Canon products and servicing best practices to authorized Canon dealers- Author technical documentation for publication to Canon's technical support websites- Provide reports with recommendations for current and future product improvements- Install and de-install devices and provide technical expertise at Canon tradeshows and other events- Performs other duties and responsibilities as assigned. Qualifications- Associate's degree in electronics or equivalent training in military or trade school is preferred. Canon Digital Technician ATSP certification is a plus. - A+, Net+, or equivalent network/connectivity certification preferred. - Minimum2 years ofexperience troubleshooting and repairing Canon or other manufacturer's office level digital imaging products. Must have an understanding of computer platforms and general application software.- Ability to read and understand wiring diagrams, proven ability in proper use of digital multi-meters for the troubleshooting of both AC/DC voltages. - Must have excellent verbal and written communication skills.- Must be willing to travelminimum 50% with periods of higher volume often on short notice. Available for overtime as required.- Work experience with a copier manufacturer is highly preferred- Self-motivated, customer-focused individual able to work with minimal supervision to identify root failures and provide effective resolutions.- This position requires the ability to lift 50lbs.- This position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies- Required location is in the Western US, and must live within a reasonable distance to a major airport*In accordance with Colorado law, we are providing the anticipated hourly rate for this role, if filled in Colorado: $27.07 - $40.54. Company OverviewAbout our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.4 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2020--- and is one of Fortune Magazine's World's Most Admired Companies in 2020. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. ---Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.#CUSA Posting Tags#PM19 #CUSA #LI-NF1 #LI-remotePI196360216

Keywords: Canon U.S.A., Inc., Irvine , Digital Solutions Engineer III (Hardware Engineer), Engineering , Irvine, California

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