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Network Support Engineer

Company: Edgecore Americas Networking Corporation
Location: Irvine
Posted on: June 25, 2022

Job Description:

The Network Support Engineer will be responsible for pre/post sale support for Edgecore Networking products. Daily activities include, but not limited to, processing and resolving support tickets, answering support calls, and internal HW/SW testing. This position may require occasional communication with our engineering and/or technical support team outside of normal working hours so the ability to work a flexible schedule is a must. The ideal candidate will possess good oral and written communication skills, as well as strong problem-solving skills. The candidate must also possess excellent time management skills as part of the job responsibility includes handling support tickets within the committed SLA (service level agreement) to our customers.
Requirements:

  • Experience and/or Education- - - - - - - -Must have at least 1 year of experience in a networking or related job function serving in a technical support capacity.- - - - - - - -Must have an Associate degree or higher.- - - - - - - -CCNA/CCNP/CompTia Network+ certification strongly preferred.
    • Qualifications- - - - - - - -Must have good oral and written communication skills.- - - - - - - -Must have experience performing technical support for both technical and non-technical customers.- - - - - - - -Must have excellent time management skills to ensure support tickets are handled within the given SLA.- - - - - - - -Must be a self-starter and capable of accomplishing goals with limited day-to-day management.- - - - - - - -Must have the ability to work a flexible schedule. Job may transition to a Wednesday to Sunday work shift. Saturday and Sunday will be worked remote.- - - - - - - -Experience with configuring or maintaining Accton/Edgecore, Cisco, Juniper, --- switches or routers is preferred.- - - - - - - -Must have strong knowledge of fundamental networking skills/knowledge.- - - - - - - -Working knowledge of Linux based systems is a plus.
      Salary range offered: $63,000 to $70,000 USD

Keywords: Edgecore Americas Networking Corporation, Irvine , Network Support Engineer, Engineering , Irvine, California

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